Sezer Özçelik

I’m an Account Manager with experience in B2B sales, client relationship management, and business development across international markets. I’m results-driven and focused on maintaining strong client accounts while delivering tailored solutions based on real customer needs.

In my current role, I manage client accounts as the main point of contact, identify client needs, and provide tailored solutions to ensure high customer satisfaction. I coordinate with internal teams to deliver service efficiently and support revenue growth through upselling and account development.

Previously as a Floor Operations Manager, I supported the leadership team by managing operations, providing training, and conducting performance evaluations. I monitored working floor activities for compliance, ran and documented gaming operations, and implemented efficient staff scheduling to optimize workflow and meet operational demands.

Earlier in hospitality as a Guest Relations Manager, I led overall guest experience to maintain service quality, handled requests and resolved complaints promptly, and coordinated across departments to keep service standards consistent. Across all roles, I bring strong communication, problem-solving, and customer-focused execution in fast-paced environments.