Ferb Fletcher
@ferbfletcher
Account Manager and Project Manager focused on operational revenue growth.
PolandWhat I'm looking for
I am an Account Manager and Project Manager with three years' experience running end-to-end onboarding and commercial operations for iGaming products, designing repeatable processes—API checklists, compliance gates, and settlement controls—that shorten time-to-value and improve client lifetime metrics. I have delivered measurable revenue gains through operational fixes, built KPI dashboards (CPA, ARPU, churn drivers) that drove ~13% revenue uplift, and reduced reconciliation errors and manual workload substantially.
I excel at cross-functional execution and supplier negotiation, having secured monthly cost savings and implemented playbooks and SLAs that shortened Time-to-First-Deposit and accelerated commercial go-live. Comfortable with tools like Excel, Power BI, Jira, Confluence and Postman, I combine analytical rigor with pragmatic process design to improve retention, unlock upsell revenue, and ensure timely, compliant launches.
Experience
Work history, roles, and key accomplishments
Manager Assistant
Whale Bot
Jan 2024 - Present (1 year 9 months)
Established daily reconciliation routines that cut reconciliation errors ~95% and reduced weekly manual matches by 65 hours; negotiated provider fees to secure monthly savings and coordinated cross-department implementation and audits.
Account Manager
GCC7 Ltd
Dec 2022 - Dec 2023 (1 year)
Built performance dashboards and ran QBRs that drove a ~13% revenue uplift; designed onboarding playbooks and SLA templates that reduced time-to-first-deposit by ~1 day and unlocked upsell revenue.
Stock Trader
Global BD Trading
Sep 2021 - Nov 2022 (1 year 2 months)
Executed NYSE equity trades and managed intraday exposures up to €500K while enforcing risk limits and keeping drawdown under 7%; implemented pre-settlement checks and automated reporting to reduce settlement exceptions.
E-commerce Specialist
Komsa Polska
Mar 2020 - Apr 2021 (1 year 1 month)
Developed and executed marketing strategies and maintained live chat client communications, increasing store reach and public interest by ~30% over the year.
Education
Degrees, certifications, and relevant coursework
Polish Financial Supervision Authority (KNF) - Stock Market License (in progress)
Stock Market License (in progress), Securities / Brokerage
2023 -
In progress: studying for broker's license to gain knowledge of stock exchange operations, rules, and trading requirements.
Indian School of Business (Coursera)
Professional Course, Trading / Finance
2022 - 2022
Grade: 87.67%
Completed Trading Basics course focusing on portfolio expected returns and models such as CAPM, APT, and Fama-French; achieved 87.67%.
The University of Melbourne (Coursera)
Professional Course, Corporate Finance
2020 - 2020
Grade: 72.58%
Completed Corporate Financial Decision-Making for Value Creation course with a grade of 72.58%.
Wyższa Szkoła Bankowa we Wrocławiu
Bachelor of Management, Management
2017 - 2021
Bachelor of Management with coursework in business plan creation, financial statement analysis, data analytics and visualization.
Availability
Location
PolandAuthorized to work in
Job categories
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