Open to opportunities

Seymour Sablan

@seymoursablan

Message

Detail-oriented professional with over 12 years in customer service.

Philippines

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a detail-oriented professional with over 12 years of experience in customer service and administrative roles. My expertise lies in managing client relations, enhancing customer satisfaction, and driving sales growth. I have a proven track record of providing exceptional customer service, as demonstrated during my tenure at Everise, where I achieved a 95% customer satisfaction rate while supporting Amazon campaigns.

Throughout my career, I have consistently met and exceeded sales targets. At AFNI, I successfully increased sales by 20% through tailored recommendations and streamlined processes, improving efficiency by 15%. My ability to communicate technical information effectively to stakeholders has been a key asset in my roles, allowing me to resolve customer inquiries and issues promptly.

Experience

Work history, roles, and key accomplishments

Customer Service/Sales Representative

Everise

Jan 2021 - Jun 2024 (3 years 5 months)

Provided exceptional customer service and sales support for Amazon campaigns. Assisted customers with inquiries, ensuring timely and effective resolution. Managed logistics and product concerns, achieving a 95% customer satisfaction rate.

Customer Service Sales Support Logistics Product Support Customer Satisfaction

Customer Service/Technical Representative

AFNI

Feb 2018 - Oct 2020 (2 years 8 months)

Handled Verizon campaigns, selling and upselling products and services. Achieved a 20% increase in sales through tailored recommendations. Streamlined processes using automated tools, improving efficiency by 15%.

Sales Upselling Process Improvement Automation Tools

Customer Service/Sales Representative

VXI

Nov 2013 - Dec 2017 (4 years 1 month)

Assisted customers with billing and service inquiries for AT&T Uverse. Resolved issues related to TV, internet, VOIP, and mobile services. Consistently met sales targets, contributing to overall team success.

Billing Technical Support Sales Targets Customer Service

Education

Degrees, certifications, and relevant coursework

Polytechnic University of the Philippines

Bachelor of Business Administration, Marketing

Studied the principles of marketing and business administration. Gained knowledge in areas such as market research, consumer behavior, and strategic marketing.