Seymour Sablan
@seymoursablan
Detail-oriented professional with over 12 years in customer service.
PhilippinesWhat I'm looking for
I am a detail-oriented professional with over 12 years of experience in customer service and administrative roles. My expertise lies in managing client relations, enhancing customer satisfaction, and driving sales growth. I have a proven track record of providing exceptional customer service, as demonstrated during my tenure at Everise, where I achieved a 95% customer satisfaction rate while supporting Amazon campaigns.
Throughout my career, I have consistently met and exceeded sales targets. At AFNI, I successfully increased sales by 20% through tailored recommendations and streamlined processes, improving efficiency by 15%. My ability to communicate technical information effectively to stakeholders has been a key asset in my roles, allowing me to resolve customer inquiries and issues promptly.
Experience
Work history, roles, and key accomplishments
Customer Service/Sales Representative
Everise
Jan 2021 - Jun 2024 (3 years 5 months)
Provided exceptional customer service and sales support for Amazon campaigns. Assisted customers with inquiries, ensuring timely and effective resolution. Managed logistics and product concerns, achieving a 95% customer satisfaction rate.
Customer Service/Technical Representative
AFNI
Feb 2018 - Oct 2020 (2 years 8 months)
Handled Verizon campaigns, selling and upselling products and services. Achieved a 20% increase in sales through tailored recommendations. Streamlined processes using automated tools, improving efficiency by 15%.
Customer Service/Sales Representative
VXI
Nov 2013 - Dec 2017 (4 years 1 month)
Assisted customers with billing and service inquiries for AT&T Uverse. Resolved issues related to TV, internet, VOIP, and mobile services. Consistently met sales targets, contributing to overall team success.
Education
Degrees, certifications, and relevant coursework
Polytechnic University of the Philippines
Bachelor of Business Administration, Marketing
Studied the principles of marketing and business administration. Gained knowledge in areas such as market research, consumer behavior, and strategic marketing.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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