Austina Gjopalaj

I’m a results-driven Travel & Tourism professional with over 4 years of experience in hospitality, travel agency operations, and customer service. I help clients book confidently through efficient ticketing and reservations, using Amadeus GDS systems.

At TravelAgent, I managed 1,800–2,400 travel bookings annually with 95% on-time delivery and accuracy. I also sold 150–200 tickets per month, supporting an estimated C50,000–C50,000 in annual revenue and a 20% increase compared to the previous year.

I’m known for streamlining booking support processes, improving client satisfaction, and handling high-volume inquiries. I resolved customer inquiries and complaints with 98% positive feedback and increased client retention rate by 15% through personalized service and follow-up.

Alongside travel agency work, I’ve supported guest services during peak seasons (100+ guests per week) and helped raise customer satisfaction scores by 10–12% through problem-solving and attentive service. I’m currently pursuing a Master’s in Leadership and Human Resource Management to strengthen team coordination and people-focused leadership.