Open to opportunities

Setya Santosa

@setyasantosa

Message

Experienced professional in online travel agent industry.

Indonesia

Message

What I'm looking for

I am looking for opportunities that allow me to leverage my customer service expertise and AI training skills while fostering a culture of continuous learning and innovation.

I am an experienced professional in the online travel agent industry with over 3 years of experience. My career has spanned various roles, including Customer Service Representative and Artificial Intelligence Trainer for chatbot automation. I have honed my skills in providing responsive customer service and effective solutions, which has been further enhanced by my experience in training AI systems to improve operational efficiency.

My background in digital content management and technology-driven systems development has equipped me with the necessary tools to support business needs effectively. I am highly committed to continuous learning and growth in the ever-evolving tech industry, ensuring that I stay ahead of trends and innovations.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Mitracomm Ekasarana Ltd.

Sep 2021 - Present (3 years 9 months)

Provided customer service in the online hotel booking and food delivery sectors, handling B2B and B2C inquiries. Managed communication via email, chat, and calls, addressing issues related to orders, bookings, and refunds while ensuring professional resolutions.

Customer Service CRM Salesforce Communication Multitasking Google Workspace Problem Solving

AI Trainer

Confidential

Trained AI systems for chatbot automation in the online travel agent industry, focusing on enhancing customer service quality. Collaborated with development teams to analyze and improve chatbot performance.

Artificial Intelligence Training Analysis Customer Experience Collaboration Problem Solving Communication

Content Manager

Confidential

Managed and curated website content, ensuring high-quality articles relevant to the target audience. Focused on digital content management to support business needs.