Nur Baeti Rahmayani

I am a professional customer service specialist and data annotator with multi-year experience across e-commerce, banking, and AI training projects. I focus on resolving customer issues, improving retention, and delivering accurate annotations that enhance model performance.

At Transcosmos Indonesia I recorded and labeled AI-generated problem reports with 94% accuracy and refined labels and text recommendations to boost customer-service AI tools. I also served on the Service Excellence team, handling complaints via phone, email, and chat while consistently meeting performance targets.

Previously I worked as a Digital Relationship Officer with HaloBCA, supporting merchants using EDC and QRIS, validating merchant data, and documenting performance to drive adoption and transaction success. I also worked in customer engagement roles where I practiced multitasking, clear written communication, and empathetic problem resolution.

I bring strong teamwork, advanced support-tool proficiency, and a detail-oriented approach to annotation and customer interaction. I am committed to continuous improvement, maintaining high accuracy in data work, and strengthening customer relationships through effective communication.