Setjhaba Mogorosi
@setjhabamogorosi
Passionate and experienced professional seeking a dynamic role to drive results.
South AfricaWhat I'm looking for
I am a dedicated and results-driven professional with a diverse background in tutoring, financial services, and customer support. My experience includes tutoring students, providing financial advice, and managing customer service operations. I am passionate about fostering innovation and continuous learning in my work.
Throughout my career, I have developed strong skills in communication, conflict resolution, and data analysis. My roles have equipped me with the ability to work effectively in both team settings and independently, ensuring high levels of client satisfaction and operational efficiency.
I hold a National Diploma in Information Technology and certifications in TEFL and Consultant Skills. My professional journey reflects a commitment to personal growth and a desire to contribute meaningfully to organizations that value innovation and development.
Experience
Work history, roles, and key accomplishments
Remote Tutor
Divine Tutoring Services
Jan 2022 - Present (3 years 5 months)
As a Remote Tutor, I provide personalized tutoring and mentoring to students and learners, focusing on enhancing their understanding and academic performance.
Financial Advisor
Metropolitan Life
Mar 2020 - Jun 2022 (2 years 3 months)
In my role as a Financial Advisor, I focused on computer sales, new business acquisition, and account management, helping clients achieve their financial goals.
Online Retail Advisor
Webhelp ShopDirect
May 2017 - Apr 2018 (11 months)
As an Online Retail Advisor, I provided customer service support for a UK-based online store, assisting customers with inquiries and data analysis.
Helpdesk Agent
Capitec Bank
Feb 2016 - Mar 2017 (1 year 1 month)
In the role of Helpdesk Agent, I supported bank branches remotely, utilizing emotional intelligence to resolve customer issues effectively.
Doctor's Assistant
Mens Clinic International
Jan 2013 - Jan 2016 (3 years)
I assisted the resident doctor in various tasks, ensuring smooth operations and patient care within the clinic.
Technical Helpdesk Agent
Sahara Computers
Oct 2010 - Oct 2012 (2 years)
As a Technical Helpdesk Agent, I resolved system errors and provided client technical support through remote troubleshooting and repairs.
Education
Degrees, certifications, and relevant coursework
PC Training and Business College
Certificate, Education
2024 - 2024
Enrolled in a TEFL (Teaching English as a Foreign Language) course to gain skills for teaching English to non-native speakers.
Capitec Bank
Certificate, Consulting
2016 - 2016
Participated in a Consultant Skills Programme to enhance customer service and financial advisory skills.
PC Training and Business College
National Diploma, Information Technology
2008 - 2011
Completed a National Diploma in Information Technology, focusing on various aspects of IT including software development, networking, and systems administration.
Calculus College
National Senior Certificate, General Education
2001 - 2001
Achieved a National Senior Certificate (Matric), which is a prerequisite for further education and employment in South Africa.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
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