Open to opportunities

Seth Stark

@sethstark

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Dedicated System Administrator with a focus on user support and automation.

United States

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What I'm looking for

I am seeking a role that allows me to leverage my technical skills while contributing to a collaborative team environment focused on user support and system optimization.

I am a motivated System Administrator currently working at Case Western Reserve University, where I have successfully transitioned into a new role that emphasizes user support and system management. My experience includes managing software updates for numerous machines, troubleshooting application installations, and enhancing training materials to make them more accessible for new users. I have developed a strong understanding of Microsoft Active Directory and have begun to explore PowerShell and Linux scripting to further streamline processes.

Previously, I worked in various technical support roles, where I honed my skills in assisting users with account access and technical issues across multiple platforms. My commitment to quality assurance and training has allowed me to contribute significantly to team performance and user satisfaction. I thrive in collaborative environments and am always looking for ways to automate manual processes to improve efficiency.

Experience

Work history, roles, and key accomplishments

Current

System Administrator

Current

Case Western Reserve University

Oct 2024 - Present (8 months)

Promoted to System Administrator, managing software updates for 93 machines using SCCM and troubleshooting third-party application installations. Administered VMware Horizon to provision and prepare new virtual machines for tenants.

SCCM VMWare Horizon GPO PowerShell Automation

Tier 1 Technical Service Agent

MIT

Jun 2023 - Present (2 years)

Assisted users with password changes, account access, and technical device issues, providing floor support to agents with knowledge base articles. Managed tickets to ensure quality and correct escalation paths, primarily through phone and email support.

Technical Support Password Resets Account Access Troubleshooting Knowledge Base Phone Support Email Support

Tier 2 Technical Support

Black Belt Help

Feb 2022 - Present (3 years 4 months)

Provided Tier 2 technical support, assisting users with password changes, account access, and device issues, including shared drive and IPA account management. Contributed to quality assurance by confirming support accuracy and training agents.

Account Management Technical Troubleshooting Quality Assurance Training Email Support Floor Support

Tier 2 Technical Support Agent

Transcom

Sep 2020 - Present (4 years 9 months)

Supported Apple products including iPhone, iPad, and Mac, resolving technical issues, password resets, and storage problems. Mentored co-workers and became a Tier 2 agent, handling complex issues requiring extensive research and troubleshooting.

Apple Support Iphone)Mac Troubleshooting Mentoring Email Communication Phone Communication

Press Technician

D2 Ventures

Feb 2015 - Present (10 years 4 months)

Operated heat presses for sublimation ink transfer on fabric, following order details to produce quality bandanas. Managed inventory, performed routine maintenance on equipment, and assisted with office computer setups.

Heat Press Operation Sublimation Printing Equipment Maintenance Computer Setup Quality Control

Customer Service Agent

QVC

Sep 2013 - Present (11 years 9 months)

Handled high-volume inbound calls to process orders, correct existing orders, and manage refunds. Processed credit card payments and cross-trained in email support to manage electronic messages.

Customer Service Order Processing Refunds Card Payment Email Support Communication

Education

Degrees, certifications, and relevant coursework

Live Oak High School

High School Diploma, General Studies

Activities and societies: Actively worked on improving the knowledge base while working at Black Belt Help. Provided and submitted 7 knowledge base articles for approval.

Completed high school education at Live Oak High School. Focused on general studies.