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Sergio Lopez

@sergiolopez7

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Experienced electrical engineer with customer service expertise.

United States

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What I'm looking for

I am looking for a job that allows me to continue growing professionally and apply my knowledge and experience. I am seeking a company that values cooperation, humanism, and innovation. I am particularly interested in roles that involve customer service, technical support, electrical design, or project management. I thrive in a collaborative environment and am eager to contribute to the company.

I am an experienced electrical engineer with a strong background in customer service. I have a degree in Electrical Engineering from Universidad Industrial de Santander and have worked on various projects, including the remodeling of public schools and the design of electrical systems for new stores.

In my previous roles, I have demonstrated exceptional attention to detail and problem-solving skills. I have also excelled in providing excellent customer service, whether it's assisting customers with technical issues or ensuring a positive dining experience as a hostess.

I am bilingual in Spanish and English, which allows me to effectively communicate with a diverse range of individuals. I am proficient in AutoCAD, Dialux, and Microsoft Office, and have a strong understanding of electrical safety and regulations.

Experience

Walmart Associate

Walmart

Worked overnight shift, breaking down pallets, stocking shelves, pricing bakery products, and organizing items for donations. Collaborated with associates and departments to achieve department goals and ensure efficient store operations.

Collaboration Product Operations

Hostess

Gaidos Seafood Restaurant

Created a positive first impression by greeting guests, managing reservations, seating guests, handling waitlists, and maintaining the host stand clean and in order to contribute to the overall smooth operation of the restaurant.

Reserving

Customer Service Representative

Paricus

Assisted customers over the phone about their free internet benefit program given by the government. Enrolled, canceled, educated, and resolved technical issues among other back-office tasks.

Technical Support Specialist

Teleperformance

Assisted customers over the phone and chat regarding technical issues and concerns about their smart home security systems. Guided customers through troubleshooting steps and assisted with bill payments and purchases of new devices.

Technical Troubleshooting Troubleshooting Payments

Customer Care Representative

Accedo Technologies

Assisted customers over the phone about their Cricket phone plans, made bill payments, created new accounts, resolved billing issues, and accomplished and exceeded goals set.

Billing Goal Setting

Electrical Engineer

HBC Hernán Barrios Castillo

Remodeled 10 public schools, ordered electrical material, updated electrical designs, and ensured the electrical work was done right. Made decisions according to current regulations.

Electrical Design Engineer

Prago Ingeniería y Arquitectura

Designed electrical systems for new OXXO stores, including power calculations, cable sizes, voltage regulation, and budgeting. Used software such as AutoCAD, Dialux, Excel, and Word.

Electrical Systems Budgeting Autocad Excel