Open to opportunities

Sergio Ferreira

@sergioferreira1

Message

I resolve technical issues and automate operational support processes.

Zimbabwe

Message

What I'm looking for

I'm looking for a role where I can solve technical problems, improve processes through automation, support customers and internal teams, and continue developing my skills in technology and web applications.

At Rilix, I handled more than 20 technical support tickets daily, supporting national and international clients in Portuguese and English.

I diagnose and resolve technical issues with agility and quality, while developing and maintaining web applications that support internal operations. My work includes process automation, SQL, JavaScript, SAP, and advanced Excel.

Previously at BRF S.A., I supported office administrative routines, used SAP daily to track internal processes, and organized administrative documents. I also responded to requests from different departments and participated in operational alignment meetings.

I'm building my Computer Science foundation while bringing an analytical, organized approach to high-demand environments and cross-team problem-solving.

Experience

Work history, roles, and key accomplishments

Suporte Técnico

Rilix

Jan 2024 - Dec 2025 (1 year 11 months)

Provided technical support to over 20 daily client tickets, diagnosing and resolving technical issues in Portuguese and English for national and international clients. Developed and maintained web applications to support internal operations.

SAP SQL Automação De Processos Atendimento ao Cliente Resolução De Problemas JavaScript LLM