Sergio Berganza
@sergioberganza
I lead technology-driven projects, aligning teams, clients, resources, and delivery priorities.
GuatemalaWhat I'm looking for
At Facade Interactive, I manage multiple technology-driven projects and client requests, prioritizing work by urgency, available resources, and stakeholder expectations. I serve as the main connection between clients and execution teams, coordinating project phases and keeping deliverables on track.
Previously, at Advanced Call Center Technologies, I supervised daily operations, handled complex escalations, and monitored service standards and productivity goals. I also evaluated service quality and coached teams to strengthen customer experience and client follow-up.
I bring eight years of experience across project coordination, operations, CRM platforms, web development, RESTful APIs, and multidisciplinary team management.
Experience
Work history, roles, and key accomplishments
Project Manager
Facade Interactive
Oct 2023 - Present (2 years 10 months)
Managed and tracked multiple projects and requests simultaneously, prioritizing based on urgency and resource availability. Served as the main point of contact between clients and execution teams, ensuring timely resolution and stakeholder communication.
Education
Degrees, certifications, and relevant coursework
Universidad San Carlos de Guatemala
Politics
2022 -
Currently studying Politics at Universidad San Carlos de Guatemala.
Universidad Galileo
Associate Degree, International Affairs
2016 - 2019
Pursued studies in International Affairs, completing an Associate Degree in Diplomacy in 2018.
Tech stack
Software and tools used professionally
Availability
Location
GuatemalaAuthorized to work in
Job categories
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