Fabiana Samayoa
@fabianasamayoa
Project Manager at TELUS AI who planned and monitored projects from approval through delivery.
GuatemalaWhat I'm looking for
At TELUS AI, I planned, executed, and monitored projects from start to finish, with the aim of achieving business objectives. I also compiled and evaluated information for approved projects and provided recommendations.
I coordinated project tasks through completion, tracking delivery dates, quality, and commitments. I identified potential risks and proposed mitigation strategies.
At Herramientas Poderosas, S.A. - Max Warehouse, I designed projects and strategies for the company’s social responsibilities in Guatemala. One project with TECHO aimed to generate sales to donate toward building three houses.
My earlier work at Max Warehouse included bilingual customer service by phone, ticket, chat, and email, as well as supporting customers with products, orders, and refunds. I also used Monday.com to track Channel Specialists’ tasks and progress.
Experience
Work history, roles, and key accomplishments
Planned, executed, and monitored projects from start to finish to achieve business objectives. Assisted in conceptual planning, risk assessment, and presented projects to senior management for approval.
Sales Agent
World Connection
Sep 2021 - Oct 2021 (1 month)
Provided sales service for the account 'Winopoly', making 200-500 calls daily using Five9 to offer programs such as Medicare and Johnson & Johnson. Identified potential sales and transferred at least 8 calls to campaign experts.
Provided excellent customer service for the account 'Airbnb' through calls and chat, assisting guests and hosts with reservations, refunds, cancellations, and feedback.
Customer Service Freelance
Herramientas Poderosas, S.A.
Jul 2020 - Dec 2020 (5 months)
Provided bilingual customer service via email using Freshdesk, assisting customers with product identification, refunds, and order status verification.
Management Assistant
Herramientas Poderosas, S.A.
Feb 2020 - Jun 2020 (4 months)
Managed executive agendas, travel arrangements, and budgets for the CEO and VP. Coordinated tasks for channel specialists and designed social responsibility projects, including a collaboration with TECHO.
Customer Service Agent
Herramientas Poderosas, S.A.
May 2019 - Jan 2020 (8 months)
Provided bilingual customer service for Max Warehouse via calls, tickets, and chat using Freshdesk. Assisted customers with product identification, refunds, order status, and reviewed product listings for errors.
Education
Degrees, certifications, and relevant coursework
Universidad Europea
Bachelor's, Marketing and Sales Management
2019 - 2023
Pursued a Bachelor's in Marketing and Sales Management, focusing on marketing and advertising strategies.
INTECAP
Excel Intermedio, Excel
2019 - 2019
Completed certification in Intermediate Excel, enhancing spreadsheet and data analysis skills.
Dale Carnegie
Leadership with Social Responsibility, Leadership
2018 - 2018
Completed certification in Leadership with Social Responsibility, focusing on empathetic leadership and inclusive workplace culture.
Colegio El Sagrado Corazón de Jesús
English Proficiency C1, English
2018 - 2018
Certified English Proficiency at C1 level according to the Common European Framework of Reference for Languages.
Tech stack
Software and tools used professionally
Availability
Location
GuatemalaAuthorized to work in
Salary expectations
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