SERGIO AREVALO

Conducts initial client interviews and gathers detailed information for legal intake processes. Assists prospective clients through the initial stages of the legal process.

•Conduct initial client interviews to gather detailed information about potential Social Security disability claims (SSI/SSDI).
•Evaluate case eligibility by reviewing medical history, work history, and other supporting documentation.
•Enter and maintain accurate client data in case management systems for attorney review.
•Explain the firmʼs intake process, services, and next steps to prospective

Worked as Distribuidor independiente at NEUMI.

Tomo llamadas para ser Intérprete, o de Servicio al cliente, también trabajo de oficina como Intake

Worked as Intake Specialist at Cognizant.

Worked as Intérprete médico at Teleperformance.

Provided accurate interpretation services between Spanishspeaking patients and English-speaking healthcare professionals.
•Facilitated clear communication during medical consultations, procedures, and examinations.
•Maintained strict confidentiality and adhered to professional ethics and standards.
•Collaborated with healthcare staff to ensure accurate documentation and translation of medical reco

Worked as Salud y bienestar at Career Break.

Worked as Representante del servicio de atención al cliente at Amway.

I got this awesome opportunity helping others to get a better communication, being a conduit between an English speaker and a non English speaker. It is an opportunity that envolves my years of University and also a challenge.

A challenge I will use to improve my English skills among other skills.

Worked as Intérprete at Interpretia.

Worked as Sales Agent at Concentrix.

•Helping customers with new vehicles to transfer their services to new vehicle.
•Making sure the radio was working before the interactions end.
•Providing with trials duration and new packages prices.
•Offering prices for clients who wanted to cancel their services. (retention)
•Inbound questions about our services and other content inquiries.

•Sold tickets for Volaris, a Mexican low-cost airline that operates domestic and international flights.
•Cross-sold additional services like seat upgrades, baggage options, and travel insurance to interested customers.
•Handled customer complaints about flight delays, cancellations, lost baggage, and refunds.
•Provide legal advise about pet on board or prohibited items to take nationally in Mexico

Worked as Asesor Volaris at OneLink BPO.

Worked as Customer Service Representative at Sykes Enterprises, Incorporated.

•Educated customers on different insurance plans, coverage options, and policy details.
•Provided assistance to current customers about beneficiary changes, plan updates, and claims.
•Provided support to LOANS and Surrender policy teams with customer complaints.
•Managed life insurance and death claims, processing reports and certifications.

Pursued a Bachelor's Degree at Universidad Católica de El Salvador from 2010 to 2019.