Diego Henriquez
@diegohenriquez
I convert qualified legal leads into signed clients through bilingual, high-quality intake support.
El SalvadorWhat I'm looking for
At The Office Gurus, I support legal intake operations for one of the largest plaintiff law firms in the United States, qualifying cases across personal injury, medical malpractice, mass tort, mass arbitration, and Social Security Disability.
I manage 20–40 client interactions daily, gather medical information, evaluate eligibility, and document each case in Salesforce CRM. I've maintained 98–100% QA scores and converted approximately 90–95% of qualified prospective clients into signed representations.
As an English- and Spanish-speaking intake specialist and ISPO Category II Certified Orthotics & Prosthetics Technician, I bring healthcare knowledge, medical terminology, and compassionate communication to clients navigating difficult situations.
Experience
Work history, roles, and key accomplishments
Supporting legal intake operations for one of the largest plaintiff law firms in the United States.
• Conduct legal intake and case qualification for Personal Injury, Medical Malpractice, Mass Tort, Mass Arbitration, and Social Security Disability matters.
• Manage 20–40 inbound and outbound client interactions daily, gathering medical information, evaluating case eligibility, and maintaining
Education
Degrees, certifications, and relevant coursework
Universidad Don Bosco
Orthotics & Prosthetics Technician, Orthotics & Prosthetics
2014 - 2018
ISPO Category II Certified Orthotics & Prosthetics Technician with training in biomechanics, anatomy, patient evaluation, prosthetic and orthotic fabrication, and rehabilitation support.
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Salary expectations
Job categories
Interested in hiring Diego?
You can contact Diego and 90k+ other talented remote workers on Himalayas.
Message DiegoGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
