Ferdy Argueta
@ferdyargueta
I deliver accurate English–Spanish remote interpretation for medical, insurance, and customer service calls.
El SalvadorWhat I'm looking for
I've delivered English–Spanish interpretation for Propio Language Services and ICC across medical, insurance, and general service calls, maintaining accuracy, neutrality, confidentiality, and cultural sensitivity in high-volume remote environments.
Earlier, I supported Citizens Bank customers at Sykes El Salvador with online banking and technical issues, and handled AT&T customer service, troubleshooting, retention, and de-escalation. I'm remote-ready with professional-grade equipment and bring near-native English, native Spanish, medical and insurance terminology, and a strong grounding in interpreter ethics and HIPAA.
Experience
Work history, roles, and key accomplishments
Remote Interpreter
Propio Language Services
Oct 2025 - Present (10 months)
Provide real-time OPI and VRI interpretation in medical, insurance, and general services contexts. Handle high-volume sessions with accuracy, neutrality, and confidentiality.
Interpreter
ICC (International Contact Center)
May 2022 - Feb 2026 (3 years 9 months)
Delivered interpretation services across medical, insurance, and general customer service calls. Maintained strict compliance with interpreter code of ethics and developed specialized vocabulary.
Customer Service Representative & Tech Support
Sykes El Salvador
Nov 2020 - Dec 2021 (1 year 1 month)
Provided first-line customer service and technical support for online banking services. Assisted floor agents with escalated banking inquiries, improving resolution time and team performance.
Sales Representative & Technical Support
Sykes El Salvador
Aug 2018 - Sep 2020 (2 years 1 month)
Handled inbound customer service calls for AT&T accounts in English. Provided technical troubleshooting for mobile and home services, achieving consistent customer satisfaction scores.
Education
Degrees, certifications, and relevant coursework
Universidad Don Bosco
Technician, Aircraft Maintenance
2016 - 2018
Pursued studies in Aircraft Maintenance Technician program.
Liceo Raúl Contreras
High School Diploma, General Studies
2013 - 2015
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Job categories
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