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Lisa Alderson

@lisaalderson

Senior project manager at Zaxby's who cut production errors by 90% and delivered monthly app and web releases.

At Zaxby's, I led teams implementing new operating models across app and web, helping deliver monthly releases with fewer operational issues. I also cut production errors by 90% through stabilization, issue management, performance tracking, and continual improvement.

At Driven Brands Inc, I led PMO capital expenditure initiatives and tracked a portfolio budget of more than $65 million. I managed project phases from initiation through operations hand-off and mentored six junior project managers.

At Cracker Barrel Old Country Store Inc, I led digital transformation projects, including online ordering and Salesforce Experience Cloud implementations. I also oversaw an OLO online ordering deployment completed within three months.

Experience

Work history, roles, and key accomplishments

Senior Delivery Manager

Zaxby's

Dec 2023 - Aug 2026 (2 years 8 months)

Led two teams in implementing new run-the-business processes and operating models across app/web and five U.S. and international teams, enabling monthly releases with fewer operational issues. Managed 3–5 concurrent cross-functional programs and delivered executive updates to align stakeholders.

Senior IT Project Manager

Driven Brands Inc

Aug 2022 - Dec 2023 (1 year 4 months)

Led PMO capex initiatives across Sales, Marketing, Operations, and BI, delivering cost savings and process improvements. Tracked and reported $65+ million portfolio budget and provided monthly status reports to C-suite stakeholders.

Project Management Program Management PMO Budget Management Stakeholder Management Cross Functional Collaboration Mentorship Process Improvement Microsoft 365 Microsoft Project Asana Jira Confluence Smartsheet

Senior IT Project Manager

Cracker Barrel Old Country Store Inc

Nov 2017 - Jul 2022 (4 years 8 months)

Led delivery of digital transformation projects, including new customer-facing online ordering and Salesforce Experience Cloud implementations. Managed deployment of custom Point of Sale systems and access point upgrades across all locations.

Project Management Digital Transformation Salesforce Experience Cloud Online Ordering Point of Sale Network Infrastructure Agile Scrum Team Leadership Vendor Management Microsoft 365 Microsoft Project Asana Jira Confluence Smartsheet

IT Project Manager

Cracker Barrel Old Country Store Inc

Aug 2006 - Nov 2017 (11 years 3 months)

Increased efficiency by 25% by transforming SDLC and implementing new processes through training and collaboration. Reduced paper storage expenses by 50% by integrating Accounts Payable into vendor-led document management upgrades.