Sereti User
@seretiuser
I build secure, highly available AWS infrastructure and cost automation.
KenyaWhat I'm looking for
I've built production-style AWS environments, including a highly available three-tier web application for The Orchard Restaurant and a Lambda/EventBridge automation pipeline that schedules tagged EC2 instances to reduce idle compute costs.
With more than five years of technical support experience at T MC, I bring practical troubleshooting, root-cause analysis, and documentation skills across Linux and Windows environments. I'm an AWS Certified Solutions Architect – Associate focused on secure networking, least-privilege access, serverless automation, and resilient cloud infrastructure.
Experience
Work history, roles, and key accomplishments
Remote Technical Support Specialist
T MC
Jan 2019 - Mar 2024 (5 years 2 months)
Diagnosed and resolved system, network, and application issues for users across Linux and Windows environments, maintaining high first-contact resolution over a five-year tenure. Performed root cause analysis using system logs and monitoring tools, escalating recurring issues to prevent repeat incidents.
Education
Degrees, certifications, and relevant coursework
Rongo University
Bachelor of Science, Informatics
Pursued a Bachelor of Science in Informatics with a focus on Artificial Intelligence.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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