Michael Machuka

Spearheaded project planning, solution building, and deployment of the MessageBird CPAAS and Email SparkPost platforms. Coordinated with development, technical support, and QA teams, conducting multiple levels of testing to ensure client requirements were met. Built and maintained automated CI/CD pipelines using Ansible/Python/Bash, reducing manual work by 70%.

Ensured successful end-to-end technical solution delivery, including SITs and on-site UAT testing, and resolved customer issues while managing new feature requests. Acted as an intermediary between development teams and clients for platform integrations and installed patches to improve product applications. Scripted and automated daily tasks, including report generation, and collaborated with clie

Supported VAS products such as MPESA, OCS/CBS, SMSC, CRBT, VMS, and AAA, participating in integrating various merchants with mobile money platforms using XML, HTTP, and SMS-based integrations. Provided technical solutions and hands-on support for all VAS products, including software installation, upgrades, configuration, and commissioning. Collaborated with R&D for critical issue resolution and en

Analyzed and resolved incidents escalated from clients, providing root cause analysis and preventive measures, and tested new software applications and patches. Provided technical support for Mobile Commerce, USSD, SMSC, Roaming, WAP gateway, and other VAS services, including security tool installation and firewall management. Led MMSC and WAP Gateway integration for 17 African countries and manag

Activities and societies: Oracle, UNIX Administration, VoIP, Systems ORCA architecture, Networking, SS7, GSM, Data centers and Security

Completed a graduate trainee program at Seven Seas Technologies. Gained experience in Oracle, UNIX Administration, VoIP, Systems ORCA architecture, Networking, SS7, GSM, Data centers and Security.

Activities and societies: SCA, SC, GLR, OM, NTR and BRG

Obtained various certifications including SCA, SC, GLR, OM, NTR and BRG from Roaming trainings. Enhanced skills in roaming technologies.

Activities and societies: MMSC, VaaS (WAP GATEWAY) and SADM

Acquired certifications in MMSC, VaaS (WAP GATEWAY) and SADM from NSN academy. Developed expertise in mobile communication systems.

Activities and societies: ITIL, Red Hat Certification

Completed ITIL and Red Hat Certification at Computer Learning Center. Gained knowledge in IT service management and Linux administration.

Activities and societies: CCNA

Obtained a Certification in CCNA from Tracom College. Developed skills in network fundamentals and routing and switching.

Studied Computer Science at Kenyatta University from 2008 to 2012. Gained foundational knowledge in computer systems and programming.

Pursued a Masters in Business Administration at the University of Nairobi from 2018 to 2020. Focused on advanced business concepts and management strategies.