Patience Cheptoo
@patiencecheptoo
Cloud and DevOps-focused software engineer building AWS infrastructure and CI/CD projects while growing toward a DevOps Engineer role.
KenyaWhat I'm looking for
Through structured cloud and DevOps training and applied projects, I’ve provisioned AWS environments with EC2, S3, IAM, and VPC, automated infrastructure with Terraform, and practiced Docker and Kubernetes deployments. I’m building CI/CD pipeline skills as I work toward a full-time Cloud/DevOps Engineering role.
At ICT Authority (ICTA), I resolved technical incidents across hardware, software, networking, and endpoint environments, with a 97% first-contact resolution rate. At The Startups Kitchen, I built responsive React components, improved website load performance by 35%, and integrated RESTful APIs.
Experience
Work history, roles, and key accomplishments
Technical Upskilling & Freelance
Career Break
Jan 2025 - Present (1 year 8 months)
Completed 600+ hours of DevOps and Cloud upskilling, including AWS, Terraform, Docker, Kubernetes, and CI/CD. Contributed to the frontend of a client's online booking platform.
Technical Support Engineer
ICT Authority
Dec 2023 - Nov 2024 (11 months)
Resolved 150+ technical incidents with a 97% first-contact resolution rate. Supported deployment of 60+ endpoints and managed onboarding/offboarding for 40+ employees.
IT Help Desk Intern
West Pokot County Government
May 2022 - Dec 2022 (7 months)
Provided IT help desk support and resolved technical issues for county government staff.
IT Support Intern
Huduma Kenya
Jan 2021 - Apr 2021 (3 months)
Provided IT support services to assist with technical operations.
Education
Degrees, certifications, and relevant coursework
Tech4Dev
DevOps Professional Training, DevOps
2025 -
Ongoing DevOps Professional Training from September 2025 to August 2026.
ALX
AI for Developers, Artificial Intelligence
2025 - 2025
Completed AI for Developers training in 2025.
ALX Africa
Cloud Computing, Cloud Computing
2025 - 2025
Completed Cloud Computing training in the Cloud Track in 2025.
Amazon Web Services
AWS Certified Cloud Practitioner, Cloud Computing
2024 - 2024
Earned the AWS Certified Cloud Practitioner certification in 2024.
Multimedia University of Kenya
Bachelor of Science, Software Engineering
Pursued a Bachelor of Science in Software Engineering, completing studies in 2022.
Africa Agility
Data Science, Data Science
2023 - 2023
Completed Data Science training in 2023.
Africa Agility
Frontend Development, Frontend Development
2023 - 2023
Completed Frontend Development training in 2023.
Huawei
Huawei Certified ICT Associate, Information and Communication Technology
2021 - 2021
Earned the Huawei Certified ICT Associate (HCIA) certification in 2021.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Portfolio
homelandbooking.comSalary expectations
Social media
Job categories
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