Serena Smith

Coordinated patient scheduling, insurance verification, and financial counseling for periodontal treatments, improving claim submission accuracy and patient payment compliance. Acted as liaison between clinical team and patients to increase treatment acceptance.

Managed high-volume client communications, appointment scheduling, and front-desk operations while supporting providers and driving retail and service upsells. Oversaw daily shop operations and ensured service quality and guest satisfaction.

Founded and operated a seasonal makeup and beauty service business, managing client consultations, appointments, payments, and social media marketing to build a portfolio and client base. Maintained sanitary kit standards and followed industry techniques.

Co-owned and managed seasonal retail food operations including inventory, cash management, promotions, and community events, improving profitability through cost monitoring and marketing. Handled daily sales reporting and bank deposits.

Provided child-friendly front-desk service, managed check-in and scheduling, supported retail recommendations, and maintained salon tool sanitation to ensure smooth daily operations and positive client experiences.

Operated point-of-sale, processed transactions, maintained retail displays, and supported restaurant guest flow while adhering to loss prevention and safety standards to sustain store operations.

Delivered inclusive customer service, processed transactions and returns, replenished merchandise, and supported fitting room operations to maintain store presentation and drive sales.

Completed undergraduate coursework with majors in Art, Biology, and Psychology and later pursued graduate study in American Studies.

Attended Hillgrove High School and obtained a High School Diploma.