Katie Carpenter

Own high-touch patient communications and ongoing support for three providers, guiding inquiries through scheduling, follow-up, resolution, and continued engagement. Improved rebooking and client retention by designing structured follow-up systems, re-engagement lists, and consistent outreach workflows.

Coordinate executive calendars, vendor and stakeholder correspondence, research, documentation, and administrative priorities; track requests through completion.

Built repeat clientele through individualized consultations, relationship management, product education, and proactive rebooking. Managed appointment scheduling, retail transactions, service concerns, and day-to-day client operations independently.

Handled financial transactions and confidential customer information with accuracy, discretion, and adherence to established procedures.

Pursued a Bachelor of Science in Psychology.