Felicia Johnson
@feliciajohnson1
Patient account and operations professional streamlining billing, resolving discrepancies, and leading teams to accurate reimbursements.
United StatesWhat I'm looking for
I’m a detail-oriented operations and patient account professional with 10+ years of experience across operations management, customer service, and financial administration. I’m known for streamlining billing processes, resolving account discrepancies, and keeping revenue cycle work accurate and timely.
As a Patient Account Representative, I manage patient intakes, account maintenance, and appointment scheduling for a behavioral health clinic. I process insurance verifications, billing, co-pays, and deductibles to support proper reimbursement, and I reconcile backlogged billing discrepancies to restore dependable operations.
I also bring hands-on leadership from owning and operating a handmade-goods business, where I manage product creation, bookkeeping, marketing, inventory, and multi-platform sales. Earlier, I served as Store Manager—directing daily operations, supervising teams, launching customer-focused initiatives, and coordinating large-scale events.
Experience
Work history, roles, and key accomplishments
Patient Account Representative
BAART Programs
Sep 2025 - Present (9 months)
Managed patient intakes, account maintenance, and appointment scheduling for a behavioral health clinic. Processed insurance verifications and billing to ensure timely reimbursement, reconciled backlogged billing discrepancies, and resolved Medicaid billing issues to achieve full compliance.
Owner/Operator
Cut N Create Workshop
Jan 2020 - Present (6 years 5 months)
Founded and operated a handmade-goods business, overseeing product creation, bookkeeping, marketing, and multi-platform sales. Maintained inventory across retail locations and online platforms while coordinating volunteers and hosting monthly classes.
Store Manager
The Salvation Army
Sep 2018 - Aug 2019 (11 months)
Directed daily operations and supervised 12 employees plus rotating volunteers and community service workers. Increased revenue through sales initiatives and led logistics for the annual Angel Tree event serving approximately 1,300 recipients.
Store Manager
NanCee’s Fabulous Emporium
May 2017 - Jun 2018 (1 year 1 month)
Oversaw daily store operations including purchasing, pricing, and bookkeeping. Organized quarterly vendor fairs with 15–20 vendors and supported vendor relationship management.
Education
Degrees, certifications, and relevant coursework
George Washington High School
High School Diploma
Earned a high school diploma at George Washington High School in Ogden, Utah.
Availability
Location
United StatesAuthorized to work in
Job categories
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