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Serena Odigie

@serenaodigie

CRM Coordinator at SH2 who manages client relationships and tracks leads and customer data in Katalyst.

At SH2, I manage client messages and relationships, track customer data in Katalyst, and follow up on sales leads to maintain engagement pipelines.

At MTN, I assisted customers with account, billing, subscription, and service inquiries. I investigated complaints, documented customer interactions, and supported retention through service recommendations.

At SYMMETRY, I managed customer inquiries and updated CRM records. I coordinated follow-ups to help resolve issues and contributed to improved customer retention.

Experience

Work history, roles, and key accomplishments

Current

CRM Coordinator / Customer Service Representative

Current

SH2 (Ohio)

Managed client messages, emails, and communication channels; conducted research to identify qualified leads and business opportunities. Used CRM tools to track and manage client data, followed up on sales leads, and supported administrative tasks remotely.

CRM Katalyst Excel LinkedIn Data Tracking Lead Generation Customer Relationship Management Remote Work

Customer Service Representative / CRM Coordinator

Symmetry

Managed customer inquiries regarding accounts, billing, and service-related issues; resolved complaints and escalated issues when necessary. Maintained accurate customer records, updated CRM databases, and coordinated follow-up activities to ensure satisfaction.

CRM Customer Service Complaint Resolution Data Entry Documentation Reporting Customer Retention Teamwork

Customer Service Representative

MTN

Assisted customers with account, billing, subscription, and service-related inquiries; investigated and resolved complaints while adhering to company policies. Educated customers on products and self-service solutions, and escalated complex issues to relevant departments.

Customer Service Complaint Resolution Billing Support Account Management Documentation Customer Retention Communication Skills