Open to opportunities

Seraphina Adarkwa

@seraphinaadarkwa

Message

Results-driven administrative professional optimizing operations, client engagement, and project coordination.

Ghana

Message

What I'm looking for

I seek a role where I can streamline operations, manage client relationships, and grow in project management within a collaborative, impact-driven team.

I am a results-driven administrative and support professional with five years of combined experience in administrative support, customer service, and project coordination. I streamline workflows, manage calendars and inboxes, maintain accurate CRM records, and improve client satisfaction through efficient processes and clear communication.

I have driven measurable outcomes such as a 95% first-contact resolution rate, a 20% improvement in customer satisfaction, and increases in project efficiency while coordinating cross-functional teams. I leverage tools like Google Workspace, HubSpot, Zendesk, Todoist, Trello, Asana, Otter AI and Excel to organize work, generate sales leads, and ensure timely delivery of tasks.

Experience

Work history, roles, and key accomplishments

Current

Client Engagement Representative

Current

SBBI Group

Nov 2024 - Present (1 year 1 month)

Manage daily client communications, scheduling, CRM upkeep and lead conversion to drive paid consultation bookings and consistent revenue growth.

Customer Engagement HubSpot Zendesk Google Workspace Todoist CRM Management Otter.ai

Administrative Assistant

Chemist

Sep 2021 - Nov 2024 (3 years 2 months)

Maintained customer relations and processed high-volume drug sales while ensuring regulatory compliance, improving customer satisfaction and retention by 20%.