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Serafima Ialtanskaia

@serafimaialtanskaia

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Revenue Operations Analyst at Asimptota, automating CRM workflows that cut missed lead SLAs from 12% to 3%.

France

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What I'm looking for

I'm open to fully remote opportunities in CRM Operations, Revenue Operations, CRM Implementation, and Business Process Automation, including international B2B contracts.

At Asimptota, I centralized 25+ lead sources across 17 automotive service branches in amoCRM, reducing missed first-response SLAs from 12% to 3%. I also automated CRM reporting, cutting weekly preparation time from two hours to five minutes.

Across freelance and client projects, I’ve implemented CRM systems and connected sales, payment, and service workflows. My work includes reducing unpaid e-commerce orders by 27% through automated payment reminders and building EdTech workflows that support learner journeys from lead capture through renewals.

Experience

Work history, roles, and key accomplishments

Current

Revenue Operations Analyst

Current

Asimptota

Apr 2025 - Present (1 year 7 months)

- Centralized 25+ lead sources across 17 automotive service branches in amoCRM.
- Reduced missed first-response SLAs from 12% to 3% through improved lead routing and automated notifications.
- Increased revenue by 14.6% over three months at a pilot branch through customer reactivation workflows.
- Automated CRM reporting, reducing weekly preparation time from 2 hours to 5 minutes.
- Reduced admini

CRM Implementation Specialist

Freelance

Dec 2023 - Mar 2025 (1 year 3 months)

- Migrated 281 deals and associated contacts from a legacy CRM to Kommo, preserving data integrity and mapping deal stages across sales and service pipelines.
- Automated lead capture and routing, helping prevent 5–7 qualified leads per day from going cold; integrated Stripe payments, telephony and consultation booking into CRM workflows.
- Reduced the unpaid order rate by 27% through automated pa

CRM Automation & Support

CRM Business Partner

Nov 2022 - Dec 2023 (1 year 1 month)

- Investigated integration failures, routing errors and data inconsistencies; fixed a critical issue that had caused 20+ high-intent webinar leads per day to be missed, then validated end-to-end data synchronization.
- Configured and maintained CRM systems, sales pipelines, automated workflows and integrations across client projects, supporting reliable lead management and daily sales operations.

Automation Consultant | EdTech

Freelance | Self-Employed

Sep 2021 - Nov 2022 (1 year 2 months)

- Built and maintained technical workflows for online education businesses across course delivery, payments, subscriptions, marketing and learner communications.
- Automated learner journeys from lead capture and onboarding to payment processing, course access, renewals and follow-up.
- Set up webinar and email campaign workflows and developed chatbots for lead qualification, learner support and c