At LumApps, I stabilized revenue operations after the LumApps/Beekeeper merger, managing the go-to-market tools, automations, AI use cases and KPIs across 6,000+ customer accounts. I built an AI workflow on the Planhat API that cut quarterly business review preparation from one day to one hour.
I automated recurring Customer Success workflows, saving each CSM 20% of total workflow, and rebuilt the customer health score and net revenue retention calculation. I also delivered dashboards for churn, renewals and onboarding, and reconciled usage metrics with BigQuery to within 0.3%.
At Stockly, I scaled operations from 3 to 50+ European marketplaces and led an outsourced team of 12 handling 8K+ monthly orders at a 99% service level. Earlier, I automated five key processes to save 20+ hours a week and built a slot-booking tool for freelancers.
