paula andrea Garcia

Analyzed construction cost data across 20+ US states to inform site selection strategy for kitchen expansion. Built an automated permit renewal system that reduced manual tracking and follow-up time by an estimated 75% and consolidated KPIs into a centralized global database used as the single source of truth for cross-regional reporting.

Designed and delivered Medallia Experience platform training for 100+ CX professionals across 6 countries. Covered CX metrics, survey methodology, and platform configuration to enable successful customer experience program adoption.

Led end-to-end SAP Sales Cloud and SAP Sales & Distribution (SD) implementation for two US enterprise clients, optimizing cross-functional workflows across finance, commercial, and logistics operations. Acted as the primary liaison between client business teams and SAP development architects, translating functional requirements into actionable system specifications and delivering within agreed spr

Led a cross-functional team of five to design and configure Medallia CX programs for enterprise US clients, managing delivery from requirements through UAT and go-live. Achieved NPS 10 at launch across managed implementations while maintaining zero critical incidents at go-live.

Collected feedback from new Microsoft sales workers in a Microsoft University program and built Power BI data visualization dashboards for real-time insights. Designed result reports and deliverables using Microsoft tools, and developed work schedules to ensure timely execution of client activities.

Bachelor of Arts in Business Administration at Universidad de Los Andes in Bogotá from 2015 to 2019.