Senura De Silva

Spearheaded strategic digital initiatives for prominent clients including the Digital Marketing Association of Sri Lanka, SLASSCOM, CBC Finance, Richard Pieris Finance, and GrandSpace—elevating brand presence and audience engagement through tailored campaigns. Oversaw the full digital marketing lifecycle—from strategy and creative direction to performance optimization—delivering data-driven result

Lead end-to-end digital marketing campaigns for clients such as Digital Marketing Association of Sri Lanka, SLASSCOM, CBC Finance, Richard Pieris Finance, and GrandSpace, driving brand awareness and engagement across multiple platforms. Managed content creation, social media strategies, and performance analytics to optimize campaign results and deliver measurable business growth.

Provided prompt and professional support to customers via phone and digital channels, resolving billing, service, and technical inquiries efficiently. Maintained high customer satisfaction by delivering clear communication, troubleshooting issues, and escalating complex cases when necessary.

Assisted in designing visual content for digital and print media, including social posts, banners, and marketing materials, ensuring brand consistency. Collaborated with the marketing team to develop creative concepts and support campaign execution under tight deadlines.

Conducted outbound calls to promote and sell products, effectively communicating features and benefits to potential customers. Met sales targets consistently by building rapport, addressing customer objections, and closing deals in a competitive call center environment.

Assisted with front-of-house and kitchen operations, including order taking, food preparation, and maintaining cleanliness to ensure smooth daily service. Delivered excellent customer service in a fast-paced environment, handling dine-in and takeaway orders while promoting a positive dining experience.

Delivered real-time support to customers, delivery partners, and restaurants via chat and calls, resolving order issues, processing refunds, and managing escalations efficiently. Maintained high service standards by meeting KPIs, ensuring quick, empathetic, and solution-driven communication in a fast-paced environment.

Completed an advanced diploma focusing on advertising and multimedia. Gained expertise in various aspects of digital marketing and content creation.

Completed a certification course in graphic design. Developed skills in visual content creation and design principles.