Selin Büyükarslan

Currently provides live support for 12 online casinos licensed under Curaçao, MGA, and ONT regulations. Resolves inquiries via live chat, email, and phone, ensuring prompt and effective solutions. Completed comprehensive training on MGA and ONT licensing standards, holding 11 certifications.

Leads student-centered English courses, adapting lessons to different proficiency levels to boost confidence and fluency. Focuses on practical communication skills, preparing students for real-world scenarios. Maintains an engaging and supportive learning environment.

Optimized search algorithms and improved user experience. Contributed to data analysis and algorithm design, enhancing the accuracy and speed of search results. Collaborated effectively in a team to implement new features and updates successfully.

Improved customer satisfaction by streamlining resolution processes, boosting team efficiency. Achieved high retention rates through quick issue resolution and personalized solutions. Consistently exceeded customer service KPIs, including response time and resolution rates.

Provided exceptional service with a friendly, approachable demeanor, ensuring a positive passenger experience. Adapted quickly in high-pressure situations, prioritizing safety and comfort. Enhanced communication and teamwork through daily interactions with diverse passengers and crew.

Provided precise, culturally sensitive interpretations for the South Korean Speaker of the National Assembly. Assisted at the EUROSIAN Congress in Korea from 2016 to 2019. Maintained composure in high-pressure settings and fostered clear communication across diverse audiences.

Studied principles of public relations and advertising, including strategic communication, media planning, and campaign development. Gained knowledge in market research, consumer behavior, and integrated marketing communications.

Completed coursework in graphic design fundamentals, covering principles of visual communication, typography, and layout design. Developed skills in design software and created projects focusing on branding and digital media.