Selena Sanchez
@selenasanchez1
Consumer Loan Modification Specialist at VyStar Credit Union processing 450–500 modification requests monthly and supporting compliant loan servicing.
United StatesWhat I'm looking for
At VyStar Credit Union, I process and package consumer loan modification requests, including hardship deferments and loan restructures. I review financial documentation, communicate with members about repayment options, and process an average of 450–500 modification requests monthly.
As a Member Solutions Representative, I negotiated payment arrangements with delinquent members and followed FDCPA, FCRA, and applicable state requirements. I also contributed to the expansion of VyStar's E-Services Team, helped establish workflows for digital inquiries, and developed a training manual.
Earlier at VyStar, I supported account opening and maintenance and processed consumer loan applications. I'm seeking to bring my documentation, analytical, and operational skills to loan operations or commercial lending support.
Experience
Work history, roles, and key accomplishments
Process and package consumer loan modification requests, including hardship deferments and loan restructures, in accordance with internal policies and regulatory guidelines. Review financial documentation to assess eligibility and communicate with members about modification terms and repayment options.
Supported member repayment solutions and collections activity within a loan portfolio exceeding $9 billion, with delinquency averaging below 1.5%. Negotiated payment arrangements with delinquent members and used skip-tracing tools to locate unlisted addresses.
Supported account opening, deposits, withdrawals, and account maintenance while following BSA/AML, audit, security, and fraud-prevention procedures. Processed and submitted consumer loan applications in accordance with ECOA, TILA, and credit union policies.
Shift Leader
Tijuana Flats
Jun 2021 - Sep 2023 (2 years 3 months)
Managed daily shift operations, delegated tasks, resolved customer concerns, and supported opening and closing procedures. Trained new employees, coordinated shift coverage, and monitored inventory to support efficient operations and minimize loss.
Education
Degrees, certifications, and relevant coursework
Selena hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
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