At PenFed Credit Union, I managed high-volume loan workflows and achieved a record of 40 HELOC closings in a single month. I also improved workflows, contributing to a 15% increase in team productivity and client satisfaction.
I facilitated weekly team training and coordinated with internal teams and external clients to resolve issues and improve turnaround times. As Phoenix site champion, I organized employee volunteer initiatives.
At Geneva Financial, I developed and facilitated a training program for 20+ employees and managers that improved branch efficiency by 20%. I also implemented process improvements that reduced turnaround times by 10 days.
At Bank of America, I managed a pipeline of 100+ active files each month and performed daily quality and compliance reviews. Earlier, at Los Angeles County Probation Department, I analyzed behavioral reports and helped reduce juvenile incidents by 30%. I hold a Bachelor of Science in Human Resources Management from California State University.
