Elias Chavez

Executed 12 distinct compliance audit reports monthly across Retail and Consumer Lending to ensure alignment with NCUA guidelines and internal policy. Delivered root-cause corrective action plans that drove revised procedures and targeted coaching, maintaining zero reporting errors and zero deadline misses with a zero-breach PII record.

Provided Tier 1/2 technical support in a financial-services environment while maintaining audit-ready ITSM documentation and SLA adherence. Managed full-cycle workstation deployments and applied chain-of-custody discipline for incident recordkeeping and knowledge-base documentation.

Exceeded monthly loan production goals across auto, personal, and secured categories while managing a consumer portfolio averaging $450,000+ in monthly production. Underwrote applications end-to-end using credit report analysis, DTI, and income documentation to maintain 100% regulatory compliance.

Served as primary escalation resource for complex account servicing, loan applications, ACH transactions, wire transfers, and remote deposit while passing contact center performance audits. Investigated fraud and non-fraud disputes with Risk and Compliance, maintained high accuracy on a high-volume case load, and mentored junior staff to improve first-call resolution.

Recovered $250,000+ in delinquent balances (30–90 days past due) through proactive outreach, skip tracing, and strategic account management. Negotiated FDCPA-compliant repayment arrangements and minimized charge-off exposure by escalating at-risk accounts early within defined risk thresholds.

Earned a Bachelor of Science in Political Science. Relevant coursework included Economics, Public Policy, and Organizational Behavior.