Open to opportunities

Selena Amer

@selenaamer

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I lead travel operations and deliver exceptional aviation and customer experiences.

Lebanon

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What I'm looking for

I'm looking for a customer-focused role in travel, aviation, operations, or remote client support where I can manage service delivery, solve client issues, maintain high safety standards, and contribute to business growth.

I've delivered premium in-flight service and safety support at Middle East Airlines, serving up to 200 passengers per flight while handling passenger needs, emergencies, and cabin operations.

I now launch and direct Infinity Explorers Travels, a car rental and travel agency. I manage bookings, logistics, travel packages, customer service, and partnerships with hotels and tour operators, helping increase booking revenue by 20% in the first year.

In remote insurance support at ACA Insurance Company, I processed policy transfers, account updates, and client inquiries using CRM systems while maintaining accurate documentation and timely follow-up.

I'm also a Biology graduate, tutor, and Private Pilot License trainee who brings clear communication, safety awareness, problem-solving, and a strong customer-first approach to fast-paced operations.

Experience

Work history, roles, and key accomplishments

Transfer Agent

ACA Insurance Company

Mar 2026 - Jun 2026 (3 months)

Assisted clients with health and social insurance inquiries through remote communication channels, processed requests and policy transfers, and utilized CRM systems to document interactions and ensure timely follow-up.

Customer Service Remote Support CRM Data Entry Social Communication Problem Solving