Open to opportunities

Makram Salahelddine

@makramsalahelddine

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Customer service professional with nearly 3 years of experience.

Lebanon

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer service professional with nearly three years of experience in various customer service roles. My journey began as a call center agent, where I honed my communication skills by addressing customer inquiries and resolving issues effectively. This role taught me the importance of listening to clients and providing tailored solutions to meet their needs.

Currently, I am working with Middle East Airlines-Air Liban, where I ensure the comfort and satisfaction of passengers during flights. My ability to collaborate with cabin crew and handle in-flight issues has further strengthened my customer service skills. I am passionate about delivering exceptional service and thrive in fast-paced environments, always aiming to exceed company goals and enhance customer experiences.

Experience

Work history, roles, and key accomplishments

Current

In Flight Services

Current

Middle East Airlines-Air Liban

Jan 2023 - Present (2 years 6 months)

Provided essential in-flight services, ensuring passenger comfort and safety. Collaborated effectively with the cabin crew to maintain smooth operations and addressed any issues that arose during flights.

Customer Service Cabin Crew Coordination Problem Solving In Flight Operations

Sales

Lebanese Beirut Airport Catering Company

Jan 2021 - Present (4 years 6 months)

Delivered excellent customer service and managed cashier operations efficiently. Responsible for accurately taking and processing customer orders.

Customer Service Order Processing Sales Communication

Cashier

Eldorado Fashion

Jan 2020 - Present (5 years 6 months)

Provided positive customer experiences through fair, friendly, and courteous service. Accurately registered sales on a cash register, processed returns, and resolved customer issues.

Customer Service Cash Register Returns Processing

Call Center Agent

Hotel Sakhra

Jan 2019 - Present (6 years 6 months)

Handled numerous inbound and outbound calls, addressing customer questions and concerns. Listened attentively to customer needs and provided helpful solutions to their problems.

Call Center Operations Customer Support Inbound Outbound Calling Problem Solving

Education

Degrees, certifications, and relevant coursework

Lebanese International University

Bachelor of Business Administration, Management Information Systems

Currently pursuing a Bachelor of Business Administration in Management Information Systems. This program focuses on the intersection of business and technology, preparing students for roles in IT management.