Hadi Al zaher

PROFESSIONAL SUMMARY

Bilingual Operations & Customer Support Professional with 7+ years experience in team coordination, problem resolution, and quality assurance. Currently expanding into the airline and travel industry with hands-on training in Amadeus GDS. Proven ability to train staff, handle high-pressure situations, build complex PNRs, and manage special service requests for passengers. Strong communication skills and fully equipped for remote work. Seeking to transition into remote Customer Service.

CORE COMPETENCIES

- Customer-Focused: Issue Resolution, Team Training & Coaching, Clear Communication, Conflict Management

- Technical: MS Office (Excel, Word), Data Entry, Remote Work Tools, CRM basics, Fast Learner

- Personal: Leadership, Works Well Under Pressure, Attention to Detail, Result-Driven

- Languages: Arabic - Native, English - Fluent Professional, French - Limited Working

PROFESSIONAL EXPERIENCE

Production Coordinator | Cortas Canning and Refrigeration SAL | Feb 2024 – Present

- Coordinated with multiple departments to ensure timely resolution of operational issues

- Trained and supervised production team, ensuring adherence to quality and safety standards

- Maintained accurate daily logs and prepared reports on performance metrics

- Acted as point of contact between management and staff to resolve conflicts and improve processes

Line Supervisor | Cortas Canning and Refrigeration SAL | Aug 2022 – Feb 2024

- Managed and trained team of workers on best practices for production and safety

- Conducted quality control checks to ensure product standards and customer satisfaction

- Collaborated with maintenance team to troubleshoot issues and minimize downtime

Bottling Machine Operator | Tannourine Water | Sep 2017 – Aug 2018

- Operated production equipment ensuring smooth workflow and quality standards

- Conducted regular maintenance checks and documented production data accurately

- Collaborated with quality control team to ensure product consistency and compliance

- Completed 50+ hours simulation covering reservations, pricing, ticketing, and disruption handling

EDUCATION

High School Diploma | Undergraduate Studies: Business Accounting

REMOTE WORK READINESS

- Dedicated home office with high-speed internet, modern laptop, and professional headset

- Available for full-time remote roles including night shifts and weekends, US/EU time zones

- Proven track record of maintaining detailed records and working independently

LANGUAGES

- Arabic: Native – Full Professional Proficiency

- English: Fluent – Professional Working Proficiency

- French: Limited Working Proficiency