At Everything Property Technology, I managed customer inquiries across phone, email, live chat, WhatsApp, Instagram, and Facebook. I supported brokers, property seekers, developers, companies, and legal professionals.
I resolved issues with property listings, wallet funding, login, password recovery, and platform navigation. I also documented technical issues for engineering teams and maintained customer feedback reports.
On Everything Property Technology’s mobile and web applications, I conducted UX testing and supported SLA compliance and customer satisfaction.
At Consumer Opportunity, I reviewed housing applications, communicated sales promotions, and maintained customer records using Convoso and ChaseData. I connected customers with low credit to credit specialists to discuss support options.
