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@seemabkiani
Experienced Executive Coordinator with a strong background in customer service.
I am a dedicated professional with a diverse work experience that spans various roles, including SEO, HR coordination, and customer service. Currently, I serve as an Executive Coordinator at Secure Tech Consultancy, where I manage executive calendars, coordinate travel arrangements, and handle communications with discretion. My commitment to continuous improvement and staying updated in my field has been pivotal in enhancing my work efficiency and knowledge.
Throughout my career, I have developed strong organizational skills and a courteous demeanor, allowing me to excel in fast-paced environments. My previous roles at Qatar Airways have equipped me with valuable experience in customer service and operational coordination, where I ensured on-time departures and addressed passenger needs effectively. I thrive in collaborative settings and aim to contribute positively to my organization's success while fostering a supportive work environment.
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Work history, roles, and key accomplishments
Secure Tech Consultancy (Pvt) Ltd
Nov 2022 - Present (3 years)
As an Executive Coordinator, I manage executive calendars, schedule meetings, coordinate travel arrangements, and handle executive communications. I also prepare reports, organize agendas, and manage confidential information with discretion.
QATAR AIRWAYS
Feb 2019 - Jan 2022 (2 years 11 months)
Responsible for on-time, safe departures of flights, managing staffing and agent concerns, and coordinating with flight service and ground crews. I also handled security issues and served as Ground Security Coordinator.
QATAR AIRWAYS
Jan 2017 - Feb 2019 (2 years 1 month)
Assisted passengers at the boarding gate, evaluated unique circumstances, and provided professional solutions. Managed check-in and boarding processes, ensuring customer clearance and assisting with documentation.
QATAR AIRWAYS
Jan 2016 - Jan 2017 (1 year)
Responsible for greeting and checking in passengers, verifying departure documents, and ensuring safety and security. Managed essential requirements for both international and domestic passengers.
QATAR AIRWAYS
Dec 2013 - Oct 2015 (1 year 10 months)
Provided top-notch customer service, resolved customer issues in real-time, and educated customers about products and services. Maximized opportunities to sell additional services.
QATAR AIRWAYS
Jan 2011 - Dec 2013 (2 years 11 months)
Managed recruitment processes, coordinated interviews, checked references, and maintained time and attendance records for payroll. Developed corporate policies and HR reports.
MEDIALINKERS
Jan 2011 - Feb 2011 (1 month)
Worked as an SEO expert, responsible for optimizing website structure, managing meta tags, and ensuring search engine readability. Developed strategies for improving website visibility.
Degrees, certifications, and relevant coursework
Bachelor of Science, Computer Science
2006 - 2011
Completed a Bachelor of Science in Computer Science and Programming, focusing on various aspects of computer science including programming languages, algorithms, and software development.
F.Sc, Engineering
2004 - 2006
Completed F.Sc in Pre-Engineering, which provided foundational knowledge in engineering principles and practices.
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