seemab ansari
@seemabansari
Customer Support Manager with experience at Eruditus Executive Education, supporting course participants and live sessions.
IndiaWhat I'm looking for
At Eruditus Executive Education, I supported participants with coursework and course-content queries through live chat and email. I also contacted participants to help them complete course tasks.
I was part of the webinar team, creating live sessions for courses and supporting hosts during sessions. I also helped new team members with live-chat queries and worked with colleagues in other departments to resolve participant issues.
At Lenskart.Com, I handled a store with five team members and achieved 30% above the annual target in 10 months. I also assisted other store managers with targets and worked with new managers on store setups.
Earlier, I managed client relationships and production delivery at C9artists, and worked as a Department Manager in the IT section at E-Zone Home Solutions Retail India Ltd. At Ocwen Financial Solutions Pvt. Ltd., I handled customer queries and mortgage collections, coached new hires, monitored quality, and assisted the team leader with process strategies.
Experience
Work history, roles, and key accomplishments
Program Coordinator
Eruditus Executive Education
May 2019 - Jun 2024 (5 years 1 month)
Supported participants with coursework and queries via phone, email, and live chat. Contributed to webinar team by creating live sessions and assisting hosts, while also helping new team members.
Managed a store with a team of 5, achieving annual targets and exceeding them by 30%. Assisted other store managers and supported new store setups.
Proprietor/Client Relation Manager
C9artists
Nov 2010 - Jan 2018 (7 years 2 months)
Managed project tracking, client relationships, and production quality. Resolved conflicts and forecasted resource needs to meet objectives within budget and schedule.
Department Manager
E-Zone Home Solutions Retail India Ltd
Jun 2008 - Jul 2009 (1 year 1 month)
Managed a team of 20 staff and 25 brand staff, maintaining daily sales reports and training on new products. Coordinated with store team and other departments to develop strategies.
Sr. Customer Service Associate
Ocwen Financial Solutions Pvt. Ltd.
Oct 2004 - Jan 2006 (1 year 3 months)
Handled inbound customer service and outbound mortgage collections for Ocwen Federal Bank. Coached team members on quality and productivity, and assisted in designing strategies.
Education
Degrees, certifications, and relevant coursework
Graduate
Graduate
Graduated in 2014.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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