Seekha Sharma
@seekhasharma
I improve customer experiences, resolve technical issues, and strengthen client satisfaction.
IndiaWhat I'm looking for
At Swiggy, I improved customer satisfaction by 20%, resolved more than 95% of customer queries within SLA, and reduced complaint escalations by 30%.
I've supported customers across customer experience, technical operations, and client feedback management. At Concentrix, I provided initial-level support and L1 remedies for iOS and Mac device issues, including software upgrades and troubleshooting.
I've also mentored junior team members, managed customer feedback processes at Teleperformance, and handled office, account, and client management at NDT Training Consultancy & Inspection Services.
After an intentional five-year career pause to manage full-time childcare and family logistics, I'm returning to the workforce ready to contribute strong problem-solving, adaptability, communication, and customer-centric support.
Experience
Work history, roles, and key accomplishments
Senior Executive - Customer Delight
Swiggy - Bundl Technologies Pvt Ltd
Aug 2019 - Jul 2021 (1 year 11 months)
Improved customer satisfaction score by 20% and resolved 95%+ customer queries within SLA. Reduced complaint escalation by 30% and assisted in training junior team members.
Representative, Operations
Concentrix Daksh Services India Pvt Ltd
Aug 2017 - Nov 2018 (1 year 3 months)
Handled troubleshooting calls and provided initial level solutions for iOS and Mac devices. Provided L1 remedy for system upgrades and differentiated between software and hardware issues.
Customer Care Executive
Teleperformance CRM Services India Pvt Ltd
Apr 2016 - Dec 2016 (8 months)
Managed client feedback according to company SOP and helped clients improve feedback ratings to enhance business aspects.
Office Executive
NDT Training Consultancy & Inspection Services Pvt Ltd
May 2015 - Oct 2015 (5 months)
Managed office operations, account management, and client interaction.
Education
Degrees, certifications, and relevant coursework
Sambalpur University
Bachelor of Science, Mathematics
2007 - 2010
Pursued a Bachelor of Science degree with a focus on Mathematics.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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