Looking for a job

Matthew Whipple

@sectech

IT/cybersecurity pro, 10+ yrs across enterprise IT, Microsoft infra, and SOC/vuln management. Exploring SOC, vuln mgmt & sysadmin roles across NC.

United States

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What I'm looking for

I’m seeking my next opportunity in Cybersecurity Analyst, SOC Analyst, Vulnerability Management, GRC/Compliance, or Enterprise Infrastructure roles.

I'm an IT and security professional who's spent the last decade moving from enterprise IT support into security operations. Most recently, at Epsilon Inc./American Systems, I monitored and triaged threats across 85+ customer environments and nearly 3,000 devices, led vulnerability management for roughly 100 servers and 170 non-server devices using Tenable SC/IO, and administered Active Directory, Microsoft 365, Azure/Entra ID, and Intune. Along the way I resolved more than 9,600 support and security tickets and wrote SOPs and security policies aligned to CIS Controls and NIST frameworks.

Before that, I spent nearly four years administering physical security systems across a seven-hospital healthcare network, which gave me a practical read on both the technical controls and the operational realities of getting people to actually follow them. I've also spent the last few years building independent, hands-on depth in AI governance and secure AI-assisted development, aligned to the NIST AI RMF and OWASP Top 10 for LLM Applications — an area most candidates at my level haven't touched.

I hold CompTIA Security+ and A+, with cloud and CySA+ certifications next on my list. I'm looking for SOC, vulnerability management, GRC/compliance, or systems administration roles, remote or hybrid within North Carolina.

Experience

Work history, roles, and key accomplishments

Cyber-Intel Analyst

AMERICAN SYSTEMS

Jan 2026 - Aug 2026 (7 months)

As a Cyber-Intel Analyst, I played a crucial role in safeguarding customer environments against cyber threats.

• Monitored and triaged security incidents across 85+ environments totaling over 3000 devices, ensuring timely response and remediation.
• Led vulnerability management for 100 virtual servers and 170 non-server devices, enhancing overall security utilizing Tenable Security Center(T.S

Cybersecurity Analyst I

Epsilon, Inc.

Dec 2024 - Jan 2026 (1 year 1 month)

Monitored and triaged security incidents across 85+ environments totaling over 3000 devices, ensuring timely response and remediation.
• Led vulnerability management for 100 virtual servers and 170 non-server devices, enhancing overall security utilizing Tenable Security Center(T.SC) and Tenable Cloud(T.IO).
• Developed skills in threat analysis, incident response, and vulnerability managemen

Solution Center Technician II

Epsilon, Inc.

Oct 2023 - Dec 2024 (1 year 2 months)

• Promoted to Solution Center Technician II, specializing in security-related tickets.
• Trained new hires on processes and procedures; every technician trained has since progressed to Tier 2 or Tier 3 NOC roles.
• Developed comprehensive documentation to streamline operations and improve service delivery.

Analyzes and resolves network hardware, software, and communications problems using diagn

Solution Center Technician

Epsilon, Inc.

Jul 2022 - Oct 2023 (1 year 3 months)

Analyzes and resolves network hardware, software, and communications problems using diagnostic software and/or technical troubleshooting processes.
Create service desk tickets utilizing ConnectWise Manage ticketing software and ensure proper ticket escalation and resolution
Install and maintain networks, systems, field services, and/or telephony as directed.
Install and maintain the following prod

Advanced Information Systems Technician

Advanced Business Equipment

Dec 2021 - Jan 2022 (1 month)

• Collaborated with the support team to enhance customer satisfaction through effective technical support.
• Assisted installer technicians by providing timely solutions to ensure seamless installations.
• Partnered with a security engineer to bolster system security measures during free time.

Research Windows Endpoint Security Data Privacy Problem Solving Cybersecurity Cabling Computer maintenance Customer Service IT Firewalls Troubleshooting Network Security Teamwork Printer Support

Installation Team Lead

Brooksource

Feb 2021 - Apr 2021 (2 months)

I successfully supported the Installation Team at Brooksource, focusing on a vital PC refresh initiative for healthcare staff.

• Worked collaboratively with the healthcare IT team to ensure optimal device configuration and user satisfaction.
• Contributed to the imaging team, managing the imaging and reimaging processes for device deployment.
• Verified the functionality of all peripheral d

Leadership Research Windows Endpoint Security Computer Repair Data Privacy Problem Solving Imaging Cybersecurity Team Leadership Computer maintenance Gap Analysis Customer Service Computer Setup IT HIPAA Troubleshooting Teamwork Computer Replacement

Information Technology Specialist

Mountain Communication Systems, LLC

Sep 2019 - Jun 2020 (9 months)

Analyzed and resolved daily client service requests and account management; handled local/cloud issue resolution including routine back-ups (Veeam) and antivirus troubleshooting.

Organized and documented serial numbers for thousands of decommissioned hard drives, then destroyed them with degausser, then checked them to ensure proper destruction. Ensured effective data destruction to protect clien

Security Technical Coordinator

Mission Health

Sep 2018 - Jul 2019 (10 months)

Overseen approximately 15,000 devices which range from cameras, badge readers, sensors, gates, various alarms, including infant security
Coordinated with vendor for repairs and maintenance. Performed testing on these systems as well.

Pyxis securement project for all medication dispense units across the whole Mission Health system.

Coordinated a camera replacement project for 2000+ cameras going

Security Technical Officer

Mission Health

Apr 2016 - Sep 2018 (2 years 5 months)

• Documented and maintained physical security devices and systems to ensure operational integrity.
• Conducted regular system tests and coordinated repairs or replacements with vendors for malfunctioning devices.
• Collaborated with IT to meet hardware requirements for security monitoring stations, enhancing overall efficiency.
• Worked closely with dispatch and security staff to optimize re

Contract Security Officer

Mission Health

Sep 2015 - Apr 2016 (7 months)

Served as first-line, on-site troubleshooter for visitor badge stations, resolving driver reinstalls, cable/connectivity issues from frequent label printer relocations, and software reinstalls; coordinated with IT helpdesk as needed.

Identified a shoulder-surfing privacy risk exposing visitor and patient information at badge stations; escalated to Security leadership, then took measurements and c

Data Privacy Problem Solving Surveillance Patient Safety Computer maintenance Customer Satisfaction Consulting HIPAA Public Speaking Security Risk Management Time Management Teamwork Negotiation

Customer Service Associate

Arvato Services

Jun 2015 - Aug 2015 (2 months)

Online Banker

Problem Solving Customer Satisfaction Teamwork

Sales Rep.

CUTCO Cutlery

Jun 2009 - Jun 2015 (6 years)

Generated sales through direct, in-home consultations; ranked among top summer sales representatives in 2010, leading to an Assistant Manager opportunity in 2011.

Marketing Problem Solving Sales Direct Sales Customer Satisfaction Sales Management Budgets Marketing Strategy Time Management Team Building Teamwork Negotiation

Assistant Manager

Vector Marketing

May 2011 - Jun 2011 (1 month)

Promoted to Assistant Manager in Wilmington, NC following a top-ranked sales summer with CUTCO; partnered with the District Manager to set up a new sales office and trained incoming sales representatives.