Sebastien Poitras

Front line agent handling customer phone calls to assess needs and resolve issues. Responsible for escalating complex issues to the appropriate department while working from a home office.

Front line agent responsible for answering customer calls, assessing needs, and resolving issues. Escalates complex issues to appropriate departments while working from a home office.

Guarded entrances and conducted head counts for event attendees.

Organized metal containers and applied insulation and drywall during co-op placement.

Organized metal containers and applied insulation and drywall.

Guarded entrances and conducted head counts for event attendees during summer volunteer work.

Worked with children aged 5 to 12 in a gymnasium, assisting in teaching activities.

Worked in a gymnasium with children aged 5 to 12, assisting in teaching classroom activities.

Operated cash register, served customers, and prepared food and drinks.

Responsible for washing dishes and maintaining a tidy workspace.

Responsible for washing dishes, disposing of garbage, and maintaining a tidy workspace.

Assisted chefs and students by loading plates and maintaining cleanliness in the kitchen.

Assisted chefs and students by loading plates with food and maintaining a clean workplace.

Managed financial records, prepared food, and trained coworkers while serving a diverse clientele.

Managed finance records, prepared pizza dough and pizzas, and trained coworkers while serving a diverse clientele.

Evaluated and tagged French-language websites based on SEO best practices, providing feedback and recommendations for optimization.

Operated cash register, served customers, and prepared food and drinks as required.

Evaluated and tagged French-language websites based on SEO best practices, providing feedback and recommendations for optimization.

Conducted outbound calls to offer deals and perform wellness checks, responding to customer inquiries and resolving complaints.

Conducted outbound calls to offer deals and perform wellness checks, responding to customer inquiries and resolving complaints.

Handled food packages ensuring safe and timely deliveries while maintaining a clean work environment and self-motivating to create working hours.

Handled food deliveries ensuring safety and timeliness. Maintained a clean work environment and demonstrated strong self-motivation.

Responsible for picking up and delivering dry cleaning and laundry. Ensured timely deliveries while providing excellent customer service and maintaining a clean vehicle.

Responsible for picking up and dropping off dry cleaning and laundry, maintaining a clean vehicle, and providing excellent customer service during deliveries.

Completed the Ontario Secondary School Bilingual Diploma, demonstrating proficiency in both English and French.