Sebastian Neumann
@sebastianneumann
I keep municipal and enterprise IT systems stable through administration, automation, and hands-on support.
GermanyWhat I'm looking for
I'm currently supporting IT-Verbund Stormarn through Hays Professional Solutions, provisioning municipal applications, administering databases and user permissions, and maintaining client-server and virtualized software environments.
Previously, I supported German Police systems at Dataport through Allgeier IT, investigating server disruptions, coordinating recovery work, and developing scripts for automation and troubleshooting. At NXP Semiconductors, I delivered deskside support across high-security environments in German, Polish, and English while contributing to Windows 10 migration and VDI rollout projects.
I've also worked across enterprise support environments for Amazon, Beiersdorf, Vattenfall, and DB Systel, resolving technical, operational, system, and process issues through phone, ticketing, remote support, and onsite service.
Alongside IT operations, I've built and maintained websites and applications as a freelancer, automating data exchange with AutoHotKey and working with HTML, CSS, JavaScript, WordPress, Excel, and G Suite. I bring earlier production and shift-management experience, including process planning, staffing, and continuous improvement.
Experience
Work history, roles, and key accomplishments
IT Administrator
Hays Professional Solutions GmbH
Dec 2024 - Present (1 year 8 months)
Provision of specialized applications in municipal administration, administration of databases, permission groups, and user accounts. Software maintenance in client-server environment and virtualization, documentation, and ticket handling.
IT Services and Management Services
Self Employed
Oct 2024 - Dec 2024 (2 months)
Handled standard and non-standard requests via email/phone, analyzed and remotely resolved issues, provided IT consulting, domain and server administration, and hardware repairs. Coordinated construction sites and created reports.
System Administrator
Allgeier IT GmbH
Jun 2023 - Sep 2023 (3 months)
Ensured operational stability, developed scripts for automation and troubleshooting, analyzed operational disruptions, and coordinated troubleshooting for server systems. Created and maintained documentation.
App Developer
MidOcean Brands Polska Sp. z o.o.
May 2015 - Feb 2023 (7 years 9 months)
Created and updated apps, automated data exchange with AutoHotKey, processed data in Excel and GSuite, and represented data graphically.
Senior Specialist - Deskside Support
HCL Technologies Germany GmbH
Feb 2020 - Jul 2022 (2 years 5 months)
Provided onsite support in high-secure, restricted secure, and normal secure environments. Diagnosed and resolved technical, operational, system, and process problems, reported team statistics, and participated in projects.
Vendor Contact Associate - Home Office
Amazon Deutschland Services GmbH
Jun 2017 - Mar 2019 (1 year 9 months)
Provided vendor support via telephone and ticket system in various areas, diagnosed technical and operational issues, analyzed and solved logistics problems, and created tools to speed up work.
IT Support Employee
Bechtle GmbH
Jan 2017 - Jun 2017 (5 months)
Handled standard and non-standard requests via counter, phone, and ticket system. Analyzed and remotely resolved issues, provided hardware service, and contributed to improving daily tasks.
IT Technician Client Services Level 3
Vattenfall IT Services Poland Sp. z o.o.
Mar 2016 - Oct 2016 (7 months)
Handled standard and non-standard requests, analyzed and remotely resolved issues, participated in projects, created and updated knowledge base articles, and generated weekly reports on service desk statistics.
IT Technician Client Services Level 2
Capgemini Polska Sp. z o.o.
Apr 2015 - Mar 2016 (11 months)
Handled standard and non-standard requests, participated in projects, created and updated knowledge base articles, and created AutoHotkey scripts.
IT Technician Client Services Level 1
Capgemini Polska Sp. z o.o.
Oct 2013 - Apr 2015 (1 year 6 months)
Handled standard and non-standard requests, analyzed and remotely resolved issues, and created and updated knowledge base articles.
Production Manager and Shift Manager
Brand Springs Poland Sp. z o.o.
Jan 2009 - Jul 2010 (1 year 6 months)
Managed manufacturing processes, staff scheduling, resource and capacity planning, and material flow. Improved employee efficiency and machine/material use, and implemented measures for continuous improvement.
Shift Manager
Brand Springs Poland Sp. z o.o.
Jan 2008 - Jan 2009 (1 year)
Managed shift personnel and organization, production process organization, responsibility for deadlines, and optimization of manufacturing processes to increase quality and quantity.
Web Designer
Supermall BELG in Katowice
Jan 2007 - Jan 2009 (2 years)
Created websites (graphics and code), managed server and domain administration, updated websites, and performed photography.
Production Worker
Brand Springs Poland Sp. z o.o.
Sep 2007 - Jan 2008 (4 months)
Assembled various products, resolved faults on machines, packaged goods, and performed product quality checks.
Education
Degrees, certifications, and relevant coursework
Specialized secondary school in Tarnowskie Góry
Secondary School Certificate, Information Management
2004 - 2007
Completed secondary education with a specialization in information management.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Job categories
Skills
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