Felix Grüter
@felixgrter
I am an IT service desk agent and web developer.
GermanyWhat I'm looking for
I am an experienced IT professional specializing in service desk, system administration and web development with several years in 1st- and 2nd-level support and client management.
I have led in-house IT operations, managed ERP and user administration, and implemented process optimizations that improved workflows and reduced support overhead.
My technical work includes ServiceNow and ITSM practices, Microsoft 365 and Active Directory administration, Linux, MySQL, PHP, JavaScript, HTML/CSS, WordPress plugin and theme development, and Google service integrations.
I work independently and enjoy solving concrete problems, documenting solutions, and continuously learning; I bring a pragmatic, communication-focused approach and experience running an IT service business and delivering client projects end-to-end.
Experience
Work history, roles, and key accomplishments
IT Service Desk Agent
BBC Cellpack GmbH
Jan 2025 - Present (7 months)
Provided 1st and 2nd level IT support and client management using ITIL and ServiceNow, managing Microsoft 365 and endpoint devices while supporting remote work and travel.
IT Consultant & Web Developer
Felix Consulting
Nov 2023 - Present (1 year 9 months)
Delivered web and IT solutions including WordPress development, Google Ads setup and Google service configuration while independently managing client projects and support.
Inhouse IT Leiter & Küchenplaner
Dick Küchen GmbH
Oct 2020 - Present (4 years 10 months)
Led in-house IT operations including Active Directory user administration, workstation and printer setup, WordPress development and ERP maintenance to optimize workflows.
IT Service Technician & CEO
Internetbro
Jun 2020 - Nov 2023 (3 years 5 months)
Provided IT service, system administration and web design for private and corporate clients, supporting Microsoft 365, MFA, networks, printers and mobile devices.
System Administrator
Bauplanungsbüro Ackermann
Dec 2016 - Aug 2018 (1 year 8 months)
Maintained IT systems and performed differential-pressure measurement tasks as IT technician, ensuring system reliability and measurement accuracy.
Education
Degrees, certifications, and relevant coursework
IHILS Fernlehrinstitut Hamburg
Web-Designer (certificate), Web Design
2020 - 2021
Activities and societies: PHP, HTML, XML, CSS, CMS, JavaScript, WordPress, Typo3
Completed a Web-Designer web design program at ILS from 2020 to 2021.
USUniversität Siegen
Informatik
2017 - 2019
Studied Informatik at Universität Siegen from 2017 to 2019.
FSFachhochschule Südwestfalen
Informatik
2016 - 2017
Activities and societies: C++; Projektmanagement; Algorithmen; Mathematik
Attended Fachhochschule Südwestfalen for Informatik-related studies from 2016 to 2017.
Berufskolleg für Technik Lüdenscheid
Staatlich geprüfter Informationstechnischer Assistent, Informatik
2011 - 2014
Activities and societies: SQL, Java, C++, Networking, Programmieren, Netzwerktechnik, Netzwerksicherheit, CISCO, Systemadministration
Completed vocational qualification as Staatlich geprüfter Informationstechnischer Assistent at Berufskolleg für Technik Lüdenscheid (2011–2014).
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Job categories
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