Open to opportunities

Sebastian Helms

@sebastianhelms

Message

I am a disciplined operations supervisor with military and manufacturing experience.

United States

Message

What I'm looking for

I’m seeking an operations or supervisory role where I can apply leadership, quality-control, and customer-service skills, with opportunities for growth and a stable schedule.

I am a disciplined operations and customer-service professional with a strong military background and hands-on manufacturing experience. I bring steady leadership and a practical, safety-first approach to fast-paced environments.

As a shift supervisor in retail, I oversee daily store operations, manage staff, train new employees, resolve customer issues, and monitor inventory to ensure smooth execution and policy compliance.

My military service in the Army National Guard taught me precision, teamwork, and weapons and munitions handling under pressure, while my work as an assembler at a medical-device company reinforced quality-control practices, detailed inspections, and adherence to strict procedures.

I am pursuing a bachelor’s degree in accounting and combine operational leadership, customer service, and quality-control strengths. I seek roles where I can apply my supervisory experience, troubleshooting skills, and commitment to consistent performance.

Experience

Work history, roles, and key accomplishments

Current

Shift Supervisor

Current

CVS Health

Sep 2022 - Present (3 years)

Oversee daily store operations during assigned shifts, manage staff, and ensure excellent customer service while enforcing company policies. Assign duties, resolve customer issues, monitor inventory, and train new employees to maintain operational continuity.

Staff Supervision Customer Service Inventory Management Training Retail Operations

Optometric Technician

MyEyeDr.

Nov 2019 - Mar 2020 (4 months)

Performed patient medical histories and basic eye exams and tests, assisted with in-office procedures, and provided patient guidance on medications, eyeglasses, and contact lenses. Maintained accurate records and supported clinical staff to improve patient flow.

Patient Intake Customer Service

Assembler

Boston Scientific

Apr 2014 - Nov 2019 (5 years 7 months)

Assembled medical devices to strict quality control standards, performed inspections and testing, and maintained a clean, organized workspace. Identified and reported material, equipment, or process issues to supervisors to ensure product compliance.

Medical Device Assembly Quality Control Testing Manufacturing