Sea Woods
@seawoods
Proficient in customer service and office settings.
What I'm looking for
I’m a barista focused on delivering exceptional customer experiences in fast-paced environments. At HigherGrounds Coffee Company, I maintained a clean, organized coffee-bar area, prepared high-quality beverages, and supported health and safety standards. I also managed inventory levels and placed orders while educating customers on coffee varieties and brewing methods.
Before that, I built strong service and operations experience at Kroger as a Front End/Pick-up Clerk, handling POS transactions, cash/credit/digital wallets, and accurate order fulfillment. I resolved customer questions and issues quickly, and I supported pick-up customers through the process and any arising concerns. I bring an organized, professional mindset from my Project Intern/Receptionist work, including office coordination, appointment scheduling, multi-line phone support, and converting paper documents to digital files—plus an aspiring-writer passion for storytelling and engaging diverse audiences.
Experience
Work history, roles, and key accomplishments
Barista
HigherGroundsCoffeeCompany
Jan 2022 - Jan 2025 (3 years)
Prepared and served coffee beverages in a fast-paced environment while maintaining cleanliness and organization of the coffee bar area. Managed inventory by placing supply orders and educated customers on coffee varieties and brewing methods.
FrontEnd/Pick-up Clerk
KrogerCo
Jan 2020 - Jan 2023 (3 years)
Operated point-of-sale systems and processed customer payments accurately and efficiently to ensure a smooth checkout experience. Handled online grocery pick-up order preparation and resolved customer inquiries and issues promptly.
Project Intern/Receptionist
AllworldProjectManagement
Jan 2018 - Jan 2020 (2 years)
Converted paper documents into digital files for the City of Memphis and supported office organization by completing errands and extra tasks. Coordinated appointments, managed executive calendars and multi-line phone systems, and provided meeting guidance and basic technical support.
Education
Degrees, certifications, and relevant coursework
University of Tennessee at Martin
Meteorology
2022 -
Studying meteorology at the University of Tennessee at Martin since 2022.
Northwest Mississippi Community College
Foreign Languages
2019 - 2022
Activities and societies: President of Spanish Club (partnered with Heifer to help a little girl go to school), Vice President's List, and Phi Theta Kappa member.
Studied foreign languages at Northwest Mississippi Community College from 2019 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Skills
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