Open to opportunities

Sean Ross

@seanross2

Message

Lead ServiceNow consultant driving automation, AI integrations, and digital transformation.

United States

Message

What I'm looking for

I seek roles where I can lead ServiceNow-driven digital transformation, build AI-enabled automation and integrations, mentor teams, and deliver measurable operational and compliance improvements.

I am a Lead ServiceNow consultant with 14+ years delivering enterprise ServiceNow solutions across finance, public health, and technology sectors, specializing in ITSM, ITOM, GRC, and custom applications.

I drive measurable outcomes through AI-driven automation, predictive intelligence, and robust integrations — improving operational efficiency, reducing latency, and enhancing compliance; notable achievements include a 38% accuracy improvement in fraud detection and $2M annual savings from a custom risk-management app.

I lead Agile teams to deliver platform releases ahead of schedule, build scalable integrations with AWS Lambda and IntegrationHub, and design Virtual Agent and Flow Designer solutions that reduce manual effort and incident volume while increasing user adoption.

Experience

Work history, roles, and key accomplishments

Current

Lead ServiceNow Consultant

Current

Deloitte

Feb 2022 - Present (3 years 8 months)

Led ServiceNow ITSM and GRC implementations for a financial institution, developing a custom risk-management app that improved fraud-detection accuracy by 38% and saved $2M annually while reducing data latency by 25% across 100+ systems.

ServiceNow ITSM GRC REST APIs AWS Lambda Agile)Team Leadership Agile

ServiceNow Implementation Specialist

Accenture

Sep 2019 - Jan 2022 (2 years 4 months)

Delivered enterprise ServiceNow Emergency Response and GRC solutions during COVID-19, reducing incident response times and boosting catalog adoption by 50% through Predictive Intelligence and integrations for large organizations.

ServiceNow GRC Emergency Response REST APIs AWS Lambda Workshops Workflow Automation

Senior ServiceNow Consultant

Thirdara

Jul 2015 - Aug 2019 (4 years 1 month)

Deployed ServiceNow ITOM and HRSD for a fintech client, reducing onboarding time by 35% and incident resolution by 22%, and implemented AI-driven Flow Designer workflows that cut manual tasks by 33%.

ServiceNow ITOM Flow Designer Virtual Agent)

ServiceNow Developer

Acorio

Apr 2011 - Jun 2015 (4 years 2 months)

Enhanced ServiceNow ITSM with predictive ticketing and REST integrations to Salesforce, improving resolution efficiency by 36% and data integrity by 32% across large-scale deployments.