Sean McKinley
@seanmckinley
I build scalable operations, inspection systems, and AI automations that improve delivery and service performance.
United StatesWhat I'm looking for
At Rivian, I run pre-delivery operations as the sole Vehicle Operations team member, managing inspection, repairs, parts, logistics, and customer communication for incoming and delivered vehicles. I maintained a 100% cleanliness NPS across 500+ deliveries and helped create an inspection process adopted nationally.
I've also built Rootline Marketing LLC's delivery system around 20+ custom AI agents and GoHighLevel automations, reducing manual work by roughly 25 hours weekly. My background includes leading high-volume retail and service teams, building SOPs, training staff, and turning operational fixes into repeatable workflows.
Experience
Work history, roles, and key accomplishments
Service Advisor (Pre-Delivery)
Rivian
Oct 2025 - Present (11 months)
Absorbed the full workload of a 2-person Vehicle Operations team after a department restructuring, taking on service advisor, parts, and technician duties as the sole VO team member. Manage pre-delivery operations for 60–90 vehicles received and ~60 delivered per quarter, meeting 100% of Rivian repair-timeline SLAs with proactive customer communication on any issues found.
Education
Degrees, certifications, and relevant coursework
University of Nevada, Reno
Bachelor of Science, Marketing
Bachelor of Science in Marketing with a minor in Entrepreneurship.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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