Malachi Lee

Lead daily dispatch operations, oversee mission assignments, and coordinate cross-functional communication with internal and external stakeholders. Develop strategic plans to forecast workforce and vehicle deployment needs, track performance metrics, and manage a distributed team of frontline personnel.

Oversaw end-to-end execution of AV operations across multiple shifts, managing a cross-functional team of 25+ staff. Championed continuous improvement by introducing workflow updates that increased AV dispatch speed and reduced vehicle downtime.

Led instructional programs and certification processes for AV drivers, aligning training with organizational goals and regulatory compliance. Deployed scalable training programs, conducted performance reviews, and supported incident tracking and post-event analysis.

Executed live AV testing as part of multi-phase projects supporting the roll-out of self-driving technology. Collaborated with cross-functional teams to log operational data, report anomalies, and inform project milestones in AV software development.

Managed and motivated a team of 20 delivery drivers, improving team engagement and morale while driving a 30% increase in quarterly sales. Directed quality control initiatives and spearheaded targeted training programs focused on critical thinking, customer service, and process improvement.

Drove delivery routes and supported sales operations for DS Services.

Associate's Degree in Psychology from City College of San Francisco, San Francisco, from January 2019 to June 2022.

Bachelor of Science in Global Business Management from the University of Phoenix, Houston, Texas, from September 2006 to May 2010.