Omi David Rodriguez Roa
@omidavidrodriguezroa
Customer service and medical collections professional skilled in CRM, billing support, and problem-solving.
Dominican RepublicWhat I'm looking for
Bilingual Customer Service Representative (Spanish/English) with hands-on experience in medical billing, collections, and CRM management. At RadPartners, I managed 55–60 patient accounts daily — resolving billing disputes, processing payments, and setting up payment arrangements — with a first-contact resolution rate around 70%. Skilled in Microsoft Office, Google Workspace, and CRM platforms, with strong attention to detail and a track record of hitting productivity targets. Currently studying Marketing at UNPHU. Open to remote roles in customer service, collections, or medical billing/RCM.
Experience
Work history, roles, and key accomplishments
Bilingual Customer Service Representative (Spanish/English) with hands-on experience in medical billing, collections, and CRM management. At RadPartners, I managed 55–60 patient accounts daily — resolving billing disputes, processing payments, and setting up payment arrangements.
Customer Service Representative
RadPartners
Jan 2024 - Mar 2026 (2 years 2 months)
Handled high-volume medical collections and billing support by managing outstanding patient balances and resolving billing inquiries and disputes with first-contact resolution in roughly 7 out of 10 cases. Documented patient interactions in CRM and processed payments/payment arrangements while meeting daily quality and productivity targets.
Education
Degrees, certifications, and relevant coursework
UNPHU (Universidad Nacional Pedro Henríquez Ureña)
Bachelor's degree in Marketing, Marketing
2024 -
Pursuing a Bachelor's degree in Marketing at UNPHU.
Enalas
Private Pilot training, Aviation
2023 -
Currently completing Private Pilot training at Enalas.
Universidad Pedro Henriquez Urena
Marketing , Finance
2024 -
Grade: 3.5
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Salary expectations
Job categories
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