SWSayli Walve
@sayliwalve
Senior Software Support Engineer specializing in incident management, production support, and RPA solutions.
IndiaWhat I'm looking for
I am a versatile, goal-oriented Senior Software Support Engineer with extensive experience in incident management, production support, release management, and Robotic Process Automation (RPA). I have a proven track record managing ticketing systems (JIRA, XOHO), performing root cause analysis, creating technical documentation and SLA reports, and collaborating with cross-functional teams to deliver reliable production services.
I have implemented and tested automated workflows using UiPath, supported .NET and Docker-based applications, executed SQL troubleshooting and performance optimizations, and trained end users and support teams to improve efficiency and customer satisfaction. I hold Azure Fundamentals (AZ-900) and ITIL v4 Foundation certifications and consistently drive process improvements and compliance with security and incident management best practices.
Experience
Work history, roles, and key accomplishments
Senior Software Support Engineer
Cygnet One
Feb 2020 - Present (5 years 11 months)
Manage production support and incident management for .NET and Docker-based trading applications, leading SLA adherence, RPA initiatives, and release testing to reduce recurring incidents and improve operational efficiency.
Senior Support Engineer
iNube Software Solution
Jun 2018 - Apr 2019 (10 months)
Coordinated with clients and development teams to finalize designs, managed releases and SQL troubleshooting, and created SLA and release reports to improve application performance and support outcomes.
Senior Support Engineer
ThinkApp Solution Pvt Ltd
Dec 2015 - May 2018 (2 years 5 months)
Provided functional and production support for a motor insurance application, executed SQL fixes, delivered training, and improved customer satisfaction and case resolution rates.
Education
Degrees, certifications, and relevant coursework
Unknown (Bachelor of Engineering - EXTC)
Bachelor of Engineering, Electronics and Telecommunication
2011 - 2015
Grade: 65.26%
Completed Bachelor of Engineering in Electronics and Telecommunication (EXTC) with a final percentage of 65.26%.
Unknown (Higher Secondary Certificate)
Higher Secondary Certificate, General
2009 - 2011
Grade: 72.83%
Completed Higher Secondary Certificate (HSC) with a percentage of 72.83%.
Unknown (Secondary School Certificate)
Secondary School Certificate, General
Grade: 88.73%
Completed Secondary School Certificate (SSC) with a percentage of 88.73%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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